IGT, where innovation meets entertainment on a global scale!  From the casino floor to your mobile screen, we deliver thrilling, responsible, and unforgettable gaming experiences—powered by world‑class content, strong technical and commercial capabilities and nurtured by a culture of collaboration, accountability, and ownership.

Whether it’s spinning reels, placing bets, or enabling secure payments, we turn innovation into impact through disciplined execution and long‑term value creation. With a team of over 6,000 employees across 30+ countries and products delivered in more than 100 jurisdictions worldwide, we operate at scale while staying closely connected to customers we serve. If you’re ready to bring your talent to a team shaping the future of entertainment, your next big move starts here - www.igt.com.

Technical Professional Services Consultant II

Overview

The Technical Professional Services Consultant II is part of the Delivery Services team and provides on-site consulting for IGT proprietary systems across casino operational areas and software platforms. The role analyzes customer business operations, guides software configuration and training, and provides first-level support during user acceptance testing and project implementation. Based in Las Vegas, Reno, Egg Harbor, or Gulfport, the position travels throughout the United States and may support international projects.

Responsibilities

• Provide consulting, business analysis, mentoring, training, and support to casino operators using IGT gaming systems products.
• Support domestic systems installations and upgrades across more than 20 IGT Gaming Systems software applications.
• Analyze casino business operations, identify problems, and guide customers through software configuration, implementation, testing, and training.
• Use current technology to configure, train, and support IGT proprietary software during installations and upgrades.
• Provide first-level support during user acceptance testing and project implementation, applying analytical and troubleshooting skills to resolve installation and upgrade issues and achieve client satisfaction.
• Collaborate with Product Management, Engineering, Course Development, Support, and Technical Training Support Services on product development, documentation, internal training, and readiness.
• Develop working relationships with casino personnel at all levels, from frontline staff to General Managers, Directors, and Executives.
• May participate in sales and proposal presentations and ongoing team account activities.
• Build the business analysis, consulting, training, and support skills needed for Professional Services Consultant functions during the first year, while maintaining current gaming software knowledge and casino operational skills.
• Work with the manager to establish an individual development plan aligned with professional interests and growth.
• Deliver agreed solutions within budgeted hours while maintaining high-quality work.

Qualifications

Required Qualifications

• Two (2) to five (5) years of related experience and/or education.
• Knowledge of casino operational business practices, problem identification, software configuration and implementation, testing, training, and support.
• Technical aptitude, professional presentation skills, and strong customer service skills.
• Previous experience providing mentoring, training, and support for software integration, using a range of interpersonal and technical skills.
• Ability to work cross-functionally with product, engineering, documentation, support, and training teams.
• Ability to travel an average of 50%, and up to 80%, including frequent and extended travel lasting multiple weeks.
• At least 21 years of age.
• Ability to stand for a full shift.
• Ability to pass a background check, credit check, and security investigation.
• Ability to obtain required gaming licensing approvals in multiple jurisdictions.
• Availability to work some weekends and holidays and overtime as required.

Preferred Qualifications

• Bachelor’s degree.
• Casino operations experience in a gaming-related area.
• Experience with IGT software in one or more of the following areas: casino and machine accounting; slot operations, including EZPay, Machine Accounting, Fills & Jackpot Processing, Attendant Workstation, Advantage Monitor, and Drop Utility; casino cage, including EZPay and Cage and Table Accounting (CTA); marketing and player loyalty, including Patron Management and bonusing products; table games, including CTA and Table Manager; or other gaming products, including Tournament Manager and Dynasty ETG.
• History of developing working relationships across all levels of casino personnel.
• Experience training others through instructor-led training (ILT), on-the-job training (OJT), and online virtual instructor-led training (VILT).
• Ability to travel internationally.

Core Competencies

• Drive results and deliver high-quality work regardless of complexity.
• Build collaborative relationships internally and externally.
• Make decisions by understanding situations and identifying opportunities for proactive resolution.
• Bring personal energy, a positive approach, and resilience through change and obstacles.
• Demonstrate self-leadership through continuous learning and development.
• Contribute to innovation.

IGT is committed to sustaining a workforce that reflects the diversity of the global customers and communities we serve and to fostering an inclusive environment where all employees feel valued, respected, and engaged. IGT is an equal opportunity employer and provides equal employment opportunities without regard to race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, veteran status, genetic information, or any other characteristic protected by applicable law. We thank all applicants for their for applying; however, only those selected to interview will be contacted. 

  
Base pay is one component of IGT’s total rewards program. Depending on the role, employees may be eligible for bonus or commission opportunities. IGT also offers a comprehensive benefits package, which may include a 401(k) savings plan with company contributions, medical, dental, and vision insurance, life and disability coverage, paid time off, tuition reimbursement, and other wellness programs, subject to eligibility requirements. 

IGT is the global leader in gaming. For more information, please visit www.igt.com.