IGT, where innovation meets entertainment on a global scale!  From the casino floor to your mobile screen, we deliver thrilling, responsible, and unforgettable gaming experiences—powered by world‑class content, strong technical and commercial capabilities and nurtured by a culture of collaboration, accountability, and ownership.

Whether it’s spinning reels, placing bets, or enabling secure payments, we turn innovation into impact through disciplined execution and long‑term value creation. With a team of over 6,000 employees across 30+ countries and products delivered in more than 100 jurisdictions worldwide, we operate at scale while staying closely connected to customers we serve. If you’re ready to bring your talent to a team shaping the future of entertainment, your next big move starts here - www.igt.com.

Overview

The Sales Operations Analyst provides operational support to the North American Gaming Sales organization, supporting the end-to-end sales process from opportunity management and quoting through order processing and invoicing. The role partners closely with Account Executives and cross-functional teams to ensure sales transactions are accurate, compliant, and processed efficiently. Key responsibilities include maintaining sales pipeline accuracy, coordinating quotes and contracts, resolving operational issues, and identifying opportunities to improve processes and sales execution.

Responsibilities

• Provide day-to-day operational support to Account Executives, responding to sales process inquiries, coordinating follow-ups, and escalating issues as needed.

• Create and maintain Salesforce opportunities and sales pipeline records, ensuring accurate information, documentation, and forecasting data.

• Prepare, update, and validate quotes and pricing worksheets using CPQ or other approved tools, coordinating necessary corrections and approvals.

• Review contracts, order forms, and supporting documentation for accuracy, completeness, and compliance with company policies and applicable jurisdictional requirements.

• Coordinate the quote-to-order-to-invoice process with Sales, Order Management, Production, Finance, Accounting, Revenue Recognition, Compliance, and Legal teams to ensure timely execution.

• Identify and help resolve discrepancies between Salesforce opportunities, CPQ quotes, and SAP order information, including supporting customer billing inquiries and reconciliations.

• Prepare and distribute operational reports and dashboards, monitor outstanding actions, and support sales pipeline reviews and quarter-end activities.

• Collaborate with cross-functional teams to resolve transactional issues, maintain data accuracy, and support continuous improvement of sales operations processes.

Qualifications

Education Required

• College degree or equivalent combination of education and relevant professional experience.

• Bachelor's degree in Business Administration, Finance, Operations, or a related field preferred.

Experience Required

• Approximately 1–2 years of experience in sales support, sales operations, customer order management, or a related transactional operations role.

• 2+ years of experience supporting sales transactions, opportunity management, quoting, contracts, or order processing preferred.

• Experience in the gaming industry is a plus.

Professional Skills

• Strong proficiency in Microsoft Office applications, particularly Excel.

• Experience working with CRM, ERP, order management, or related business systems.

• Knowledge of Salesforce, SAP, CPQ, or comparable quoting applications preferred.

• Understanding of sales support processes, opportunity management, quoting, contract documentation, and order processing.

• Strong organizational skills and attention to detail, with the ability to maintain accurate records and manage multiple priorities.

• Strong analytical and problem-solving skills, including the ability to identify discrepancies, investigate issues, and coordinate appropriate resolutions.

• Excellent written and verbal communication skills, with a customer-service-oriented approach.

• Ability to collaborate effectively with Sales, Finance, Operations, and other cross-functional teams.

• Ability to follow established policies, procedures, internal controls, and applicable compliance requirements.

• Ability to work independently within established processes, prioritize time-sensitive requests, and escalate complex issues appropriately.

• Must be able to obtain and maintain applicable jurisdictional gaming licenses, if required.

Keys to success

• Building collaborative relationships

• Decision making

• Drive results

• Foster innovation

• Personal energy

• Self-leadership

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IGT is committed to sustaining a workforce that reflects the diversity of the global customers and communities we serve and to fostering an inclusive environment where all employees feel valued, respected, and engaged. IGT is an equal opportunity employer and provides equal employment opportunities without regard to race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, veteran status, genetic information, or any other characteristic protected by applicable law. We thank all applicants for their for applying; however, only those selected to interview will be contacted. 

  
Base pay is one component of IGT’s total rewards program. Depending on the role, employees may be eligible for bonus or commission opportunities. IGT also offers a comprehensive benefits package, which may include a 401(k) savings plan with company contributions, medical, dental, and vision insurance, life and disability coverage, paid time off, tuition reimbursement, and other wellness programs, subject to eligibility requirements. 

IGT is the global leader in gaming. For more information, please visit www.igt.com.