IGT, where innovation meets entertainment on a global scale!  From the casino floor to your mobile screen, we deliver thrilling, responsible, and unforgettable gaming experiences—powered by world‑class content, strong technical and commercial capabilities and nurtured by a culture of collaboration, accountability, and ownership.

Whether it’s spinning reels, placing bets, or enabling secure payments, we turn innovation into impact through disciplined execution and long‑term value creation. With a team of over 6,000 employees across 30+ countries and products delivered in more than 100 jurisdictions worldwide, we operate at scale while staying closely connected to customers we serve. If you’re ready to bring your talent to a team shaping the future of entertainment, your next big move starts here - www.igt.com.

Overview

Join the WINNING TEAM at IGT Global!

IGT is seeking a Gaming Field Services Technician in South Florida. The Gaming Field Services Technician will support casino services in South Florida, Bahamas, USVI and cruise lines and be part of our award-winning gaming products organization.
IGT employees receive the following employment benefits (all benefits mentioned are subject to policy and eligibility requirements):

• Company fleet vehicle (not all casino technicians are eligible, depends on location)
• Medical benefits day one of being an IGT employee
• Paid holidays
• Paid vacation per year, prorated first year
• 401K with employer match and 100% vested day one
• Company paid parental leave, life insurance, short term disability and long-term disability

Responsibilities

The Field Services Technician is responsible for performing a variety of duties related to the basic troubleshooting, maintenance and repair of company products such as, but not limited to gaming machines, Fintech, Loyalty, Promo kiosks, and systems while in a casino and gaming service environment. The Field Services Technician will provide customer service to venue management and patrons as well. 

• Responsible for various install, troubleshooting, and repair of IGT products.
• Support Technical teams to install, remove, convert, perform preventive maintenance, and prepare games and kiosks, set options and repair games in a field environment and remote for cruise customers.
• Support various projects including new casino openings, expansions, system rollouts and conversions.
• Successfully delegate to peer staff on various system projects.
• Knowledge share with internal and external customers on new products.
• Maintain accurate inventory of parts issued and needed in market(s).
• Document repair, preventive maintenance, machine prep, standard power analysis and pre-site work.
• Follow documentation, policies and procedures and perform tasks with minimal supervision.
• Reading and translating wiring diagrams.
• Resolve technical problems and perform program upgrades, and download set up.
• Testing programs with various verification devices.
• Troubleshoot with input and output tests.
• Set up game options and test various devices.
• Test pay table, reel strip and bonus awards.
• Install, repair and maintain data lines, fiber optics, and telephone lines.
• Knowledge share with customers on basic game functionality.
• Maintain a positive image of IGT with co-workers and IGT’s customers.
• In-depth user-level knowledge of internal systems.

Qualifications

Education Required

• High School Diploma or equivalent required.
• Technical or I.T. related training or education is a plus.

Experience Required

• 4+ years of electronics, repair, field, or related industry experience.

Skills Required

• Must be computer literate and have documented technical experience.
• Knowledge and understanding of AC/DC fundamentals.
• Knowledge of tools and experience using the tools is required.
• Ability to work effectively and efficiently in a fast-paced and dynamic environment while maintaining high standards of accuracy, paying  attention to detail, and meeting assigned deadline
• Ability, flexibility, and willingness to work varied shifts, overtime, and travel to client sites, as needed.
• Must be able to lift 50 pounds and able to stand a full shift.
• Ability to follow policies, procedures, and safety guidelines.
• Must be able to adapt to various jurisdictions and interface with compliance officers.
• Must be willing to travel.
• Must be willing to provide remote technical support.
• Ability to adapt to a work environment in which processes, performance standards, goals, and budget requirements change with the fluidity of an ever-evolving business

Keys to Success

• Building collaborative relationships
• Decision making
• Drive results
• Foster innovation
• Personal energy
• Self-leadership

#LI-MC1

IGT is committed to sustaining a workforce that reflects the diversity of the global customers and communities we serve and to fostering an inclusive environment where all employees feel valued, respected, and engaged. IGT is an equal opportunity employer and provides equal employment opportunities without regard to race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, veteran status, genetic information, or any other characteristic protected by applicable law. We thank all applicants for their for applying; however, only those selected to interview will be contacted. 

  
Base pay is one component of IGT’s total rewards program. Depending on the role, employees may be eligible for bonus or commission opportunities. IGT also offers a comprehensive benefits package, which may include a 401(k) savings plan with company contributions, medical, dental, and vision insurance, life and disability coverage, paid time off, tuition reimbursement, and other wellness programs, subject to eligibility requirements. 

IGT is the global leader in gaming. For more information, please visit www.igt.com.