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Business Pro Analyst II


West Greenwich, RI, US, 02817

Requisition ID:  14000

IGT (NYSE:IGT) is a global leader in gaming. We deliver entertaining and responsible gaming experiences for players across all channels and regulated segments, from Lotteries and Gaming Machines to Sports Betting and Digital. Leveraging a wealth of compelling content, substantial investment in innovation, player insights, operational expertise, and leading-edge technology, our solutions deliver unrivaled gaming experiences that engage players and drive growth. We have a well-established local presence and relationships with governments and regulators in more than 100 countries around the world, and create value by adhering to the highest standards of service, integrity, and responsibility. IGT has approximately 10,500 employees. For more information, please visit


This Position is responsible to maintain IGT Lottery, Video, and sports betting 3rd Party maintenance contracts. Plays a role in ensuring Maintenance compliance, Vendor Communications and Contractual requirements. The position also requires maintaining maintenance agreement data, HW/SW/Infrastructure records in the systems, ensure data accuracy. Also provide reporting using salesforce, Tableau, excel and other tools.


  • Run upcoming maintenance expiries for up to 120 days in advance and plan the renewal activities.
  • Work with sites and infrastructure team to initiate approvals needed.
  • Obtain Vendor Quotes as directed by business.
  • Create SAP documents as needed.
  • Maintain 3rd Party Maintenance Agreements data’s via IGT’s CRM
  • Process maintenance Purchase Orders in SAP
  • Monitor IGT Maintenance inbox, as liaison between cross functional Internal customers
  • Learn reporting and auditing processes and provide backup.
  • Learn to analyze key performance metrics to drive cost savings, cost avoidance, and accuracy of data collection.
  • Learn to Build out and manage renewal dashboards and forecast pipeline reports and other reports across business functions as assigned.
  • Other ad hoc responsibilities in support of operational activities


  • IGT Products and process experience
  • A college degree in any major or appropriate work experience
  • Previous CRM experience (Salesforce preferred)
  • Experience in SAP Transactions and volume data entry.
  • Self-motivated with the ability to multi-task
  • Strong organizational, operational, and analytical skills
  • Detail oriented and comfortable working with large data sets
  • Proficient in Excel, Tableau and SAP

Keys to Success

  • Building collaborative relationships
  • Decision making
  • Drive results
  • Foster innovation
  • Personal energy
  • Self-leadership

IGT is committed to sustaining a workforce that reflects the diversity of the global customers and communities we serve, creating a fair and inclusive culture that enables all our employees to feel valued, respected and engaged.  IGT is an equal opportunity employer. We provide equal opportunities without regard to sex, race, color, religion, age, national origin or ancestry, disability, veteran status, sexual orientation, genetic information, gender identity or expression, and any other personal attributes protected by federal, state, or other laws. We thank all applicants for applying; however, only those selected to interview will be contacted.


At IGT, we consider a wide range of factors in determining compensation, including background, skills, experience, and work location. These factors can cause your compensation to vary. The estimated starting compensation range is $54,500 - $105,000. The actual pay offered may end up being higher or lower. The Company will comply with all local pay requirements and collective bargaining agreements, where applicable.


Base pay is only one part of our Total Rewards program.  Sales roles may be eligible for commission payments, while other roles are eligible for discretionary bonuses .  In addition, we offer employees a 401(k) Savings Plan with Company contributions, health, dental, and vision insurance, life, accident, and disability insurance, tuition reimbursement, paid time off, wellness programs, and identity theft insurance. Note: programs are subject to eligibility requirements.


IGT (NYSE: IGT) is the global leader in gaming. For more information, please visit

Nearest Major Market: Providence
Nearest Secondary Market: Rhode Island

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