RI-Call Center Associate I

Location:

RI Statewide, RI, US

Requisition ID: 14760

IGT (NYSE:IGT) is a global leader in gaming. We deliver entertaining and responsible gaming experiences for players across all channels and regulated segments, from Lotteries and Gaming Machines to Sports Betting and Digital. Leveraging a wealth of compelling content, substantial investment in innovation, player insights, operational expertise, and leading-edge technology, our solutions deliver unrivaled gaming experiences that engage players and drive growth. We have a well-established local presence and relationships with governments and regulators in more than 100 countries around the world, and create value by adhering to the highest standards of service, integrity, and responsibility. IGT has approximately 10,500 employees. For more information, please visit www.igt.com.

Join The Winning Team!

This job pays $21.00 and is Remote (Must live in Rhode Island)
Competitive medical benefits start on first day of employment
3 weeks of paid vacation
401K with employer match with instant vesting
No Sales involved
2nd shifts available

The first week of training will be in person in West Greenwich, RI. The remaining weeks of training will be remote.

Responsibilities

Answer inbound phone calls from lottery retailers across multiple jurisdictions regarding lottery equipment issues, supply requests, and game information.
Connect with internal departments to resolve customers' issues by conferencing or transferring calls as appropriate.
Accurately diagnose and troubleshoot terminal equipment issues and take appropriate action.
Demonstrate an ability to defuse situations and escalate issues appropriately.
Utilize the knowledge base to provide accurate information and troubleshooting steps.
Ensure each retailer contact is detailed in the CRM tool with suitable call reasons, issues, and notes.
Demonstrate a solid dedication to providing continuously outstanding customer service.

Qualifications

High School diploma or equivalent
1 year of customer service experience within a call center or comparable industry preferred
Ability to operate a computer and navigate through functions, basic data entry skills, solid oral and written communication skills, strong customer service skills
Call Center operates 24/7, 365 days with one weekend day required and some holidays.
Shifts Available - 1st and 2nd

Keys to Success

• Building collaborative relationships
• Decision making
• Drive results
• Foster innovation
• Personal energy
• Self-leadership

#LI-MP2

IGT is committed to sustaining a workforce that reflects the diversity of the global customers and communities we serve, creating a fair and inclusive culture that enables all our employees to feel valued, respected and engaged. IGT is an equal opportunity employer. We provide equal opportunities without regard to sex, race, color, religion, age, national origin or ancestry, disability, veteran status, sexual orientation, genetic information, gender identity or expression, and any other personal attributes protected by federal, state, or other laws. We thank all applicants for applying; however, only those selected to interview will be contacted.

At IGT, we consider a wide range of factors in determining compensation, including background, skills, experience, and work location. These factors can cause your compensation to vary. The estimated starting compensation range is $19.00- $21.00. The actual pay offered may end up being higher or lower. The Company will comply with all local pay requirements and collective bargaining agreements, where applicable.

Base pay is only one part of our Total Rewards program. Sales roles may be eligible for commission payments, while other roles are eligible for discretionary bonuses . In addition, we offer employees a 401(k) Savings Plan with Company contributions, health, dental, and vision insurance, life, accident, and disability insurance, tuition reimbursement, paid time off, wellness programs, and identity theft insurance. Note: programs are subject to eligibility requirements.

IGT (NYSE: IGT) is the global leader in gaming. For more information, please visit www.igt.com.