Supervisor, Technical Support

Location:

Egg Harbor Township, NJ, US, 08234

Requisition ID: 14347

IGT (NYSE:IGT) is a global leader in gaming. We deliver entertaining and responsible gaming experiences for players across all channels and regulated segments, from Lotteries and Gaming Machines to Sports Betting and Digital. Leveraging a wealth of compelling content, substantial investment in innovation, player insights, operational expertise, and leading-edge technology, our solutions deliver unrivaled gaming experiences that engage players and drive growth. We have a well-established local presence and relationships with governments and regulators in more than 100 countries around the world, and create value by adhering to the highest standards of service, integrity, and responsibility. IGT has approximately 10,500 employees. For more information, please visit www.igt.com.

Overview

This role is responsible for serving and supporting our Tier One Gaming Support team from the New Jersey campus. This is a robust fast-paced role that will reach across multiple organizations, internal and external customers as well as gaming regulatory bodies and compliance teams. This role will work very closely with the partner Team in the Atlantic City office and support all Wide Area Progressive and Casino system products across the United States, Canada and Australia.

Responsibilities

Primary functions include but are not limited to:

•   Rotating on-call responsibilities
•   Time keeping and schedule creation
•   Ability to work unsupervised and escalate as needed
•   Tracking of Key Performance Metrics (Weekly, Monthly, Quarterly, etc)
•   Monthly meetings with direct reports and maintaining Performance Management plans
•   Effective problem solving
•   Assist with testing and maintenance of Tools and Applications
•   Aid team members with other duties as needed
•   Communicates effectively and professionally with internal and external customers

Qualifications

High School diploma or equivalent
Must be 21 years of age and must be able to obtain multiple gaming licenses
Familiarity with Microsoft Office Suite
5 years Technical Operations/Support Experience

What will put you ahead

Experience with Service Desk, call center, or customer service positions
CompTIA N+ certification or higher
Experience with SAP, Salesforce, Adobe, Doc U Sign and/or ACD systems preferred.
Bi-lingual Spanish English

Keys to Success

• Building collaborative relationships
• Decision making
• Drive results
• Foster innovation
• Personal energy
• Self-leadership

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IGT is committed to sustaining a workforce that reflects the diversity of the global customers and communities we serve, creating a fair and inclusive culture that enables all our employees to feel valued, respected and engaged. IGT is an equal opportunity employer. We provide equal opportunities without regard to sex, race, color, religion, age, national origin or ancestry, disability, veteran status, sexual orientation, genetic information, gender identity or expression, and any other personal attributes protected by federal, state, or other laws. We thank all applicants for applying; however, only those selected to interview will be contacted.

At IGT, we consider a wide range of factors in determining compensation, including background, skills, experience, and work location. These factors can cause your compensation to vary. The estimated starting compensation range is $60,000 - $70,000. The actual pay offered may end up being higher or lower. The Company will comply with all local pay requirements and collective bargaining agreements, where applicable.

Base pay is only one part of our Total Rewards program. Sales roles may be eligible for commission payments, while other roles are eligible for discretionary bonuses . In addition, we offer employees a 401(k) Savings Plan with Company contributions, health, dental, and vision insurance, life, accident, and disability insurance, tuition reimbursement, paid time off, wellness programs, and identity theft insurance. Note: programs are subject to eligibility requirements.

IGT (NYSE: IGT) is the global leader in gaming. For more information, please visit www.igt.com.