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Field Service Technician II



Requisition ID:  14548

IGT (NYSE:IGT) is a global leader in gaming. We deliver entertaining and responsible gaming experiences for players across all channels and regulated segments, from Lotteries and Gaming Machines to Sports Betting and Digital. Leveraging a wealth of compelling content, substantial investment in innovation, player insights, operational expertise, and leading-edge technology, our solutions deliver unrivaled gaming experiences that engage players and drive growth. We have a well-established local presence and relationships with governments and regulators in more than 100 countries around the world, and create value by adhering to the highest standards of service, integrity, and responsibility. IGT has approximately 10,500 employees. For more information, please visit



 This role will be based in Vancouver(Remote)

The Field Service Technician is autonomous and responsible for all activities at casino sites in Vancouver and surrounding areas. Preparation, installation, troubleshooting to the component/circuit level. Servicing remotely, and onsite, with the ability to diagnose and solve problems. Install, maintain, upgrade and convert IGT gaming devices, while representing IGT at the customer sites and maintaining a positive relationship with clients. Adapt to various jurisdictions and adhere to compliance policies.


Performs troubleshooting, maintenance, preventive maintenance and installation of gaming equipment and communication devices used at casino locations
-Makes pre-installation site assessments to identify parts and wiring requirements at customer location
-Performs all preparation tests including assurance hardware, firmware and system interfaces are accurate and functional
-Delivers and installs products at customer sites
-Installs system to system telephonic, ethernet and wireless (S2S)
-Installs game to system telephonic, ethernet and wireless (G2S)
-Installs game to game and bank to bank, telephonic, ethernet and wireless (G2G)
-Carries out assigned portion of hardware and software conversions and upgrades
-Performs planned and preventative maintenance
-Responds to customer issues for games and system interface
-Supports software and system integration verification tests for jackpots
-Performs accurate and timely tracking and reporting on activities utilizing SAP and other software tools


*High school diploma or equivalent required
*2-4 years of experience installing, maintaining, troubleshooting and repairing electronics, electro- mechanical, telecom or computer equipment required preferable with IGT equipment and gaming system products
*Experience with AC/DC fundamentals
*Reading and translating wiring diagrams
*Maintaining, repairing and troubleshooting to component/circuit level
*Testing programs with verification devices such as Kobetron and Chip Comparator
*Troubleshooting with input and output tests

Special Requirements:
*Valid driver license and clean driving record
*Able to obtain a Gaming License
*Must be at least 21 years of age
*Able to lift 50 lbs. or more
*Pass a background check
*Work overtime as required
*Available to work on weekends
*Able to stand for an eight-hour shift
*Ability to travel and provide support as required

Keys to Success

• Building collaborative relationships
• Decision making
• Drive results
• Foster innovation
• Personal energy
• Self-leadership



IGT is committed to sustaining a workforce that reflects the diversity of the global customers and communities we serve, creating a fair and inclusive culture that enables all our employees to feel valued, respected and engaged.  IGT is an equal opportunity employer. We provide equal opportunities without regard to sex, race, color, religion, age, national origin or ancestry, disability, veteran status, sexual orientation, genetic information, gender identity or expression, marital or family status, and any other personal attributes protected by federal, provincial or other laws. We thank all applicants for applying; however, only those selected to interview will be contacted.

IGT (NYSE: IGT) is the global leader in gaming.  For more information, please visit

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