Technical Supp Eng III
Timisoara, RO, 300627
IGT, where innovation meets entertainment on a global scale! We’ve recently leveled up—IGT Gaming and Digital have joined forces with Everi, creating a powerhouse in the world of gaming, digital experiences, and fintech solutions. From the casino floor to your mobile screen, we’re all about delivering thrilling, responsible, and unforgettable gaming experiences. Whether it’s spinning reels, placing bets, or powering secure payments, we bring the fun—backed by serious tech, deep player insights, and a passion for innovation. With a team of over 7,000 and a presence in 100+ countries, we’re not just global—we’re locally legendary. Our teams work closely with regulators, governments, and partners to ensure we play by the rules while pushing the boundaries of what’s possible. If you’re ready to bring your talent to a team that’s shaping the future of entertainment, your next big move starts here. For more information, please visit www.igt.com or www.everi.com
Role Overview
The Incident Management Specialist is responsible for ensuring the stability, compliance, and operational excellence of the GAP platform. This role oversees incident response, maintains regulatory alignment, manages audits, and supports the NOC team with up-to-date processes, procedures, and training. Additionally, the role includes administrative coordination to support smooth day-to-day GAP operations.
What You'll Do
- Manage and resolve GAP platform incidents, coordinating with cross-functional teams to assess impact, identify root causes, and implement corrective actions.
- Maintain complete incident and audit documentation, conduct post-incident reviews, and drive continuous improvement across the incident lifecycle.
- Plan, support, and document internal and external audits, ensuring timely closure of findings and alignment with regulatory and industry standards.
- Review regulatory requirements periodically and recommend updates to operational procedures, SOPs, and work instructions to maintain compliance and reduce risk.
- Deliver training and knowledge transfer to NOC staff to strengthen competency, consistency, and operational readiness.
- Oversee governance-related administrative tasks, including record keeping, dashboards, reporting, planning, and coordination for GAP operations.
About You
- Experience in incident management, operations, or technical support environments.
- Strong understanding of audit processes and regulatory frameworks.
- Ability to create and maintain process documentation.
- Excellent communication, organizational, and coordination skills.
- Detail-oriented with strong analytical and problem-solving abilities.
- Atlassian tools
What We'd Prefer
- Prior experience working with NOC teams or 24/7 operational environments.
- Familiarity with compliance standards (e.g., ISO, regulatory bodies, internal corporate guidelines).
- Knowledge of ticketing tools, monitoring systems, and incident management platforms.
Benefits and Culture
Vibrant and stimulating work environment within Class-A office space.
Opportunity to learn and further improve your skills.
Opportunity to develop a career within a stable environment.
Full-time/permanent employment and competitive salary.
Private health insurance for you and your family.
Flexible working hours including mix of working from home and from office.
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IGT is committed to sustaining a workforce that reflects the diversity of the global customers and communities we serve, and to creating a fair and inclusive culture that enables all our employees to feel valued, respected, and engaged. IGT is an equal opportunity employer. We provide equal opportunities without regard to race, color, religion, gender, sexual orientation, gender identity, gender expression, pregnancy, marital status, national origin, citizenship, covered veteran status, ancestry, age, physical or mental disability, medical condition, genetic information, or any other legally protected status in accordance with applicable local, state, and federal laws or other laws. We thank all applicants for applying; however, only those selected to interview will be contacted.
All IGT employees have a role in information security. Annual training will be assigned and required as appropriate.