NOC Engineer II
TX Statewide, TX, US
IGT: Where Innovation Meets Entertainment —Worldwide
IGT is redefining the future of gaming and digital entertainment on a global scale. With the recent union of IGT Gaming & Digital and Everi, we’ve created a powerhouse spanning gaming, digital experiences, and fintech solutions.
From the casino floor to mobile platforms, we deliver engaging, responsible, and unforgettable gaming experiences, powered by advanced technology, deep player insights, and a relentless drive to innovate. Whether it’s spinning reels, placing bets, or enabling secure payments, our solutions bring entertainment to life.
With 7,000+ employees in more than 100 countries, we’re truly global, with strong local roots. Our teams work hand-in-hand with regulators, governments, and partners to ensure compliance while continuously pushing the boundaries of what’s possible.
If you’re ready to shape the future of entertainment and gaming, your next big move starts here.
Learn more at www.igt.com or www.everi.com
Job Description
At IGT, we power the games the world loves to play. Behind every spin, every win, and every seamless gaming experience is a team of technical experts keeping our systems running 24/7. We’re looking for a NOC Engineer II to help keep the action going.
If you thrive in fast-paced environments, love solving technical puzzles, and enjoy being the go-to problem solver when systems need attention - this role is for you.
The NOC Engineer II operates company's internal data communications systems.
- Uses monitoring tools and applications to ensure operational efficiency for all customer environments.
- Supports/troubleshoots customer network issues from beginning to end.
- Coordinates support with ISP vendors to address repairs and outages.
- Assists customers with timely resolution of complex issues, providing technical support and problem determination
- Intermediate knowledge of server hardware, peripherals, and management systems.
- Intermediate knowledge of networking devices, including switches and routers.
Qualifications
Education:
-
Bachelor’s degree in Information Technology or a related field, or an equivalent combination of education and relevant work experience.
-
Ability to obtain and maintain required gaming license(s).
Experience:
-
2+ years of experience in a Network Operations Center (NOC) or technical support environment.
-
Hands-on experience troubleshooting routers and switches.
-
Experience working with ISP vendors and coordinating issue resolution.
Technical Skills:
-
Proficient in Windows operating systems and standard Windows applications.
-
Intermediate networking knowledge, including switches and routers.
-
Intermediate understanding of server hardware, peripherals, and system management tools.
-
Working knowledge of network, systems, and IT infrastructure management platforms.
-
Experience using system monitoring tools.
-
Familiarity with CRM platforms.
Keys to Success
- Building collaborative relationships
- Decision making
- Drive results
- Foster innovation
- Personal energy
- Self-leadership
At IGT, we believe compensation should be as individual as you are, reflecting your skills, experience, background, and location. For this role, the starting compensation rate is $34.75, with flexibility to adjust higher or lower based on the full scope of qualifications. We proudly comply with all applicable local pay transparency laws and collective bargaining agreements.
And compensation is just the beginning. Our Total Rewards program is designed to support your success, both professionally and personally, and may include:
- Commission opportunities for eligible sales roles
- Discretionary bonus potential for non-sales positions
- Comprehensive benefits, including medical, dental, vision, life, accident, and disability insurance
- A 401(k) Savings Plan with company contributions to help you plan for the future
- Tuition reimbursement to support continued learning and growth
- Paid time off to rest, recharge, and reset
- Wellness programs that support your overall well-being
- Identity theft protection for added peace of mind