Global People Services Specialist III
Reno, NV, US, 89521
IGT, where innovation meets entertainment on a global scale! We’ve recently leveled up—IGT Gaming and Digital have joined forces with Everi, creating a powerhouse in the world of gaming, digital experiences, and fintech solutions. From the casino floor to your mobile screen, we’re all about delivering thrilling, responsible, and unforgettable gaming experiences. Whether it’s spinning reels, placing bets, or powering secure payments, we bring the fun—backed by serious tech, deep player insights, and a passion for innovation. With a team of over 7,000 and a presence in 100+ countries, we’re not just global—we’re locally legendary. Our teams work closely with regulators, governments, and partners to ensure we play by the rules while pushing the boundaries of what’s possible. If you’re ready to bring your talent to a team that’s shaping the future of entertainment, your next big move starts here. For more information, please visit www.igt.com or www.everi.com.
Overview
Global People Services Representatives serve as primary contacts for employees and managers regarding general People & Culture (P&C) inquiries. They support HR Business Partners and Centers of Expertise (COEs) through standardized operational processes, offering centralized administrative assistance.
Responsibilities:
• Manage workforce administration across assigned regions, including hiring, terminations, promotions, transfers, and contract updates.
• Execute P&C transactions in SuccessFactors for global employees.
• Maintain employee documentation (e.g., personnel files, eligibility confirmations, medical records).
• Respond to employee and manager inquiries per established guidelines.
• Promote and educate employees to use self-service tools such as myGPS.
• Adhere to service level agreements and performance metrics.
• Identify and resolve data discrepancies in P&C actions.
• Administer benefits and retirement plans, liaising with vendors and recommending improvements.
• Ensure up-to-date local policy and benefits information on employee portals.
• Document and respond to P&C queries via myGPS, email, walk-ins, or calls.
• Assist with P&C communications and language translations.
• Escalate complex issues to Business Partners or COEs.
• Provide input to COEs for P&C initiatives.
• Support work permit documentation.
• Participate in enterprise-wide projects (e.g., system upgrades, training).
• Collaborate with team members to fulfill deliverables and support peers.
• Handle compliance processing and internal audit requests.
• Contribute to ad-hoc projects as needed.
Qualifications
Education & Experience:
• Associate’s degree in Business Administration, Human Resources, or related field (Bachelor’s preferred)
• 1–3 years of HR or service delivery experience
Technical Proficiency:
• Proficient in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint, Teams).
• Experience with data entry and HR systems.
Communication & Interpersonal Skills:
• Strong verbal and written communication with tact and diplomacy.
• Customer service excellence across all interaction channels.
Work Ethic & Personal Attributes:
• Knowledge of local labor laws.
• Accountability for meeting commitments and timelines.
• Customer-focused mindset.
• Ability to work independently and in matrix teams.
• Strong organizational skills and attention to detail.
• High integrity in handling confidential information.
Keys to Success
• Building collaborative relationships
• Decision making
• Drive results
• Foster innovation
• Personal energy
• Self-leadership
At IGT, we believe compensation should reflect you—your unique background, skills, experience, and even where you work. That’s why our starting compensation range is $35,610 to $73,424 USD, with room to go higher or lower depending on the full picture. We also follow all local pay laws and collective bargaining agreements, so everything’s above board.
But wait—there’s more! Base pay is just the beginning. Our Total Rewards program is packed with perks:
- Sales roles? You might earn commissions.
- Other roles? You could snag discretionary bonuses.
- Benefits galore: Health, dental, vision, life, accident & disability insurance.
- Tuition reimbursement to keep your brain buzzing.
- Paid time off to recharge.
- Wellness programs to keep you feeling great.
- Identity theft insurance for peace of mind.
- 401(k) Savings Plan with company contributions to help you plan for the future.
Note: Some programs have eligibility requirements—but we’ll help you navigate those.
Nearest Major Market: Reno
Nearest Secondary Market: Tahoe