Business Operations & Financial Planning Manager

Responsibilities

The Manager of Business Operations leads financial, operational, regulatory, and administrative activities within a fast-paced gaming environment. Partnering with the Vice President of Operations and cross-functional teams, this role oversees budgeting, forecasting, P&L analysis, regulatory reporting, billing, staff, vendors, and process improvement to support business performance and growth.

Major Accountabilities / Essential Functions

Operational Leadership

• Manages daily business operations, financial activities, compliance, billing, vendors, reporting, and staff.

• Partners with executive leadership and cross-functional teams to resolve issues and achieve business objectives.

• Develops and improves processes, controls, reporting, and performance metrics.

• Manages multiple priorities and deadlines in a high-activity environment.

Financial Planning & Analysis

• Supports annual budgeting, forecasting, financial planning, and operational planning.

• Reviews P&L statements, revenue, expenses, staffing costs, forecasts, and budget variances.

• Identifies financial risks, trends, and opportunities and recommends corrective actions.

• Develops financial and operational reports, dashboards, KPIs, and performance metrics for leadership.

• Monitors spending and performance against budgets and forecasts.

Regulatory Compliance & Reporting

• Oversees regulatory reporting and compliance documentation within a highly regulated gaming environment.

• Ensures compliance with applicable federal, state, tribal, gaming, and corporate requirements.

• Maintains accurate records, reporting controls, and audit documentation.

• Partners with Compliance, Legal, Finance, and Operations on regulatory matters, audits, and internal controls.

People Leadership & Billing

• Supervises staff, including training, coaching, performance management, workload allocation, and development.

• Establishes goals, priorities, and expectations while supporting employee growth and succession planning.

• Oversees billing operations for accuracy, timeliness, compliance, and contractual requirements.

• Builds an accountable, collaborative, high-performing team.

Vendor & Relationship Management

• Manages vendor relationships, contracts, service expectations, expenditures, and performance.

• Supports contract reviews, negotiations, vendor selection, and cost-saving initiatives.

• Maintains productive relationships with internal and external business partners.

Continuous Improvement

• Identifies opportunities to improve efficiency, reduce costs, strengthen controls, and improve service.

• Uses financial and operational data to support decisions and process improvements.

• Adapts to organizational transformation, changing priorities, and evolving business needs.

• Performs other duties as assigned.

Qualifications

Minimum Education

• Bachelor’s degree in Business Administration, Finance, Accounting, Management, Operations, or a related field required.
• MBA, CPA, CMA, or relevant professional certification preferred.

Experience

• 8–12 years of progressive experience in business operations, financial analysis, budgeting, forecasting, accounting support, compliance, or operational management.
• Strong experience with P&L analysis, budgeting, forecasting, revenue performance, expense management, financial reporting, and variance analysis.
• Experience supporting executive leadership with financial planning, operational analysis, reporting, and business decision-making.
• Experience preparing, reviewing, or maintaining regulatory reports and compliance documentation, preferably within the gaming industry or another highly regulated environment.
• Previous supervisory/people leadership experience required, including coaching, performance management, workload prioritization, and employee development.
• Experience overseeing billing operations, financial controls, or related operational processes.
• Strong business and financial acumen with the ability to independently evaluate issues, manage competing priorities, and make sound operational decisions.
• Demonstrated success identifying and implementing process improvements, cost efficiencies, and operational solutions.
• Ability to thrive in a fast-paced, high-activity environment with multiple priorities, changing business needs, and aggressive deadlines.
• Excellent written, verbal, presentation, and interpersonal communication skills.

Computer / Technical Skills

• Advanced proficiency with Microsoft Excel, Word, PowerPoint, and Outlook.
• Advanced Excel skills, including financial analysis, forecasting models, pivot tables, dashboards, and reporting.
• Experience with ERP systems, budgeting/forecasting tools, financial reporting applications, and business intelligence platforms.
• Strong analytical skills with the ability to interpret complex financial and operational data and translate findings into actionable recommendations.

Supervision Requirements

• Operates under broad executive direction while exercising independent judgment over operational, financial, compliance, and personnel matters.
• Directly supervises assigned employees and is responsible for coaching, performance management, development, prioritization, and workload allocation.
• Establishes priorities and allocates resources to achieve departmental financial, operational, compliance, and customer service objectives.
• Supports team development and succession planning as the organization continues to grow and evolve.

Number of Direct Reports

• One (1) or more direct reports, as assigned.

Keys to Success

Leadership

• Driving Results: Sets clear expectations, establishes priorities, delegates effectively, and holds teams accountable for achieving business objectives.

• Leadership & Communication: Communicates effectively across all organizational levels and provides clear direction during periods of growth and change.

• Coaching & Development: Builds high-performing teams through coaching, feedback, employee development, and succession planning.

Decision Making & Problem Solving

• Strategic & Analytical Thinking: Uses financial, operational, and performance data to evaluate issues, identify trends, and make informed business decisions.

• Business Acumen: Understands the relationship between operations, P&L performance, budgeting, compliance, customer needs, and organizational goals.

• Learning Agility: Quickly adapts to changing priorities, responsibilities, processes, and business needs.

Process & Compliance Management

• Compliance & Quality: Maintains strong internal controls and ensures adherence to regulatory, gaming, corporate, and quality requirements.

• Planning & Prioritization: Effectively manages multiple priorities, reporting requirements, resources, and aggressive timelines in a fast-paced environment.

• Process Improvement: Identifies opportunities to improve efficiency, strengthen controls, reduce costs, and enhance business performance.

Collaboration & Relationship Management

• Relationship Building: Develops effective partnerships with executive leadership, employees, customers, vendors, and cross-functional stakeholders.

• Collaboration & Teamwork: Works effectively across Finance, Operations, Compliance, Legal, Sales, and other business functions.

• Organizational Awareness: Navigates organizational change effectively and understands how decisions impact teams and broader business objectives.

Self-Management

• Accountability & Professionalism: Demonstrates ownership, sound judgment, integrity, and accountability for results.

• Adaptability: Remains effective in a high-activity environment with changing priorities and diverse responsibilities.

• Continuous Learning: Seeks opportunities to expand knowledge, strengthen leadership capabilities, and prepare for increased responsibility.