Field Service Technician (Casino/Gaming) - WinStar World Casino, OK
OK Statewide, OK, US
IGT, where innovation meets entertainment on a global scale! From the casino floor to your mobile screen, we deliver thrilling, responsible, and unforgettable gaming experiences—powered by world‑class content, strong technical and commercial capabilities and nurtured by a culture of collaboration, accountability, and ownership.
Whether it’s spinning reels, placing bets, or enabling secure payments, we turn innovation into impact through disciplined execution and long‑term value creation. With a team of over 6,000 employees across 30+ countries and products delivered in more than 100 jurisdictions worldwide, we operate at scale while staying closely connected to costumers we serve. If you’re ready to bring your talent to a team shaping the future of entertainment, your next big move starts here - www.igt.com.
Overview
We are seeking a Field Service Technician to support our gaming and loyalty equipment at Winstar Casino and surrounding locations. In this role, you’ll be the face of service—troubleshooting, maintaining, and optimizing equipment while delivering a strong customer experience. You’ll primarily be based at Winstar, with occasional travel within a 40-mile radius (Gainesville, TX to Ardmore, OK).
What You’ll Do
- Provide technical support for gaming, fintech, and loyalty equipment, ensuring optimal performance
- Troubleshoot and resolve hardware, software, and system issues, including root cause analysis
- Perform preventative maintenance and assist with installations and site surveys
- Serve as the primary customer contact for service-related issues, delivering a high level of customer satisfaction
- Maintain accurate inventory of parts and complete service reporting in a timely manner
- Support team members and assist at other locations as needed
- Travel within the assigned service area and occasionally beyond as business needs require
What We’re Looking For
- High school diploma or GED required; technical or vocational training preferred
- 1+ years of technician or field service experience in a customer-facing role
- Basic understanding of hardware, software, and networking concepts
- Strong troubleshooting and problem-solving skills
- Comfortable working onsite, using tools, and being on your feet for extended periods
- Ability to lift up to 50 lbs and work in a dynamic, fast-paced environment
- Valid driver’s license and willingness to travel locally
Keys to Success
- Strong customer focus—leaving every site visit with the customer confident in their equipment
- Accountability and attention to detail in service reporting and inventory tracking
- Adaptability in a changing environment with shifting priorities and schedules
- Effective communication and teamwork across internal teams and customer sites
- Willingness to learn and grow within a structured, tiered advancement path
#LI-TP1
At IGT, we believe compensation should be as individual as you are, reflecting your skills, experience, background, and location. For this role, the starting compensation range is $46,530k - $63,975k, with flexibility to adjust higher or lower based on the full scope of qualifications. We proudly comply with all applicable local pay transparency laws and collective bargaining agreements.
And compensation is just the beginning. Our Total Rewards program is designed to support your success, both professionally and personally, and may include:
• Discretionary bonus opportunities
• Comprehensive health, dental, and vision coverage
• Paid time off and wellness programs
• Tuition reimbursement
• 401(k) with company contributions
• Additional benefits including disability coverage and identity protection
IGT is committed to fostering a diverse, equitable, and inclusive workplace that reflects the global communities and customers we serve. We strive to create an environment where all employees feel valued, respected, and empowered.
IGT is an equal opportunity employer. We provide equal employment opportunities to all applicants and employees without regard to race, color, religion or belief, sex, sexual orientation, gender identity, age, national origin, disability, or any other characteristic protected by applicable law. This commitment applies to all employment practices, including recruitment, hiring, promotion, compensation, benefits, training, and termination.
We thank all applicants for their interest; however, only those selected for an interview will be contacted.