Field Service Technician (Casino/Gaming) - Riverwind Casino, OK

Location:

OK Statewide, OK, US

Requisition ID: 19064

IGT, where innovation meets entertainment on a global scale! From the casino floor to your mobile screen, we deliver thrilling, responsible, and unforgettable gaming experiences—powered by world‑class content, strong technical and commercial capabilities and nurtured by a culture of collaboration, accountability, and ownership.

Whether it’s spinning reels, placing bets, or enabling secure payments, we turn innovation into impact through disciplined execution and long‑term value creation. With a team of over 6,000 employees across 30+ countries and products delivered in more than 100 jurisdictions worldwide, we operate at scale while staying closely connected to costumers we serve. If you’re ready to bring your talent to a team shaping the future of entertainment, your next big move starts here - www.igt.com.

Overview

We are seeking a Field Service Technician to support gaming and loyalty equipment across multiple customer sites in central and south-central Oklahoma. This is a field-based role where you’ll primarily work out of Riverwind Casino while also traveling within your assigned territory to support additional locations as needed. In this role, you’ll serve as a trusted technical expert and customer partner.

What You'll Do

Provide technical support for gaming, fintech, and loyalty equipment, ensuring optimal performance
Troubleshoot and resolve hardware, software, and system issues, including root cause analysis
Perform preventative maintenance and assist with installations and site surveys
Serve as the primary customer contact for service-related issues, delivering a high level of customer satisfaction
Maintain accurate inventory of parts and complete service reporting in a timely manner
Support team members and assist at other locations as needed
Travel within the assigned service area and occasionally beyond as business needs require

What We're Looking For

High school diploma or GED required; technical or vocational training preferred
1+ years of technician or field service experience in a customer-facing role
Basic understanding of hardware, software, and networking concepts
Strong troubleshooting and problem-solving skills
Comfortable working onsite, using tools, and being on your feet for extended periods
Ability to lift up to 50 lbs and work in a dynamic, fast-paced environment
Valid driver’s license and willingness to travel locally

Keys to Success

Strong customer focus—leaving every site visit with the customer confident in their equipment
Accountability and attention to detail in service reporting and inventory tracking
Adaptability in a changing environment with shifting priorities and schedules
Effective communication and teamwork across internal teams and customer sites
Willingness to learn and grow within a structured, tiered advancement path

#LI-TP1

#LI-HYBRID

At IGT, we believe compensation should be as individual as you are, reflecting your skills, experience, background, and location. For this role, the starting compensation range is $46,530k - $63,975k, with flexibility to adjust higher or lower based on the full scope of qualifications. We proudly comply with all applicable local pay transparency laws and collective bargaining agreements.

And compensation is just the beginning. Our Total Rewards program is designed to support your success, both professionally and personally, and may include:

• Discretionary bonus opportunities

• Comprehensive health, dental, and vision coverage

• Paid time off and wellness programs

• Tuition reimbursement

• 401(k) with company contributions

• Additional benefits including disability coverage and identity protection

IGT is committed to fostering a diverse, equitable, and inclusive workplace that reflects the global communities and customers we serve. We strive to create an environment where all employees feel valued, respected, and empowered.

IGT is an equal opportunity employer. We provide equal employment opportunities to all applicants and employees without regard to race, color, religion or belief, sex, sexual orientation, gender identity, age, national origin, disability, or any other characteristic protected by applicable law. This commitment applies to all employment practices, including recruitment, hiring, promotion, compensation, benefits, training, and termination.

We thank all applicants for their interest; however, only those selected for an interview will be contacted.