Field Service Technician - Casino Gaming/ATM's (Seneca Falls, NY)
NY Statewide, NY, US
IGT, where innovation meets entertainment on a global scale! From the casino floor to your mobile screen, we deliver thrilling, responsible, and unforgettable gaming experiences—powered by world‑class content, strong technical and commercial capabilities and nurtured by a culture of collaboration, accountability, and ownership.
Whether it’s spinning reels, placing bets, or enabling secure payments, we turn innovation into impact through disciplined execution and long‑term value creation. With a team of over 6,000 employees across 30+ countries and products delivered in more than 100 jurisdictions worldwide, we operate at scale while staying closely connected to costumers we serve. If you’re ready to bring your talent to a team shaping the future of entertainment, your next big move starts here - www.igt.com.
Overview
We are seeking a Field Service Technician to support casino gaming and financial technology equipment across multiple properties in the Seneca Falls and surrounding lakeside region. This role is ideal for someone who enjoys hands-on technical work, problem-solving in the field, and delivering exceptional customer service in a fast-paced casino environment.
As a Field Service Technician, you will be responsible for troubleshooting, preventative maintenance, installations, and repairs on kiosks, ATMs, slot machines, and related systems while ensuring a high level of equipment uptime and customer satisfaction.
What You'll Do
• Troubleshoot, diagnose, and repair gaming machines, kiosks, ATMs, and related systems
• Provide technical support for operational and maintenance issues across gaming and fintech equipment
• Perform preventative maintenance to ensure optimal performance and minimize downtime
• Serve as the primary on-site contact for technical service issues and customer support
• Assist with installations, site surveys, and system upgrades
• Diagnose mechanical, hardware, software, and network-related issues using established procedures
• Maintain accurate inventory of parts and complete service documentation in a timely manner
• Travel between casino properties to support service needs and maintain strong customer relationships
What We're Looking For
• High school diploma or GED required; technical or vocational training preferred
• 1+ years of technician or field service experience preferred, ideally supporting gaming, ATM, kiosk, or related equipment
• Basic understanding of hardware, software, and networking systems
• Strong troubleshooting, analytical, and problem-solving skills
• Customer-focused mindset with strong communication and interpersonal skills
• Ability to work independently and manage multiple service calls efficiently
• Valid driver’s license and reliable transportation
• Ability to obtain a gaming license
• Comfortable with frequent travel between casino properties
• Ability to lift up to 50 lbs and safely work with tools and technical equipment
• Comfortable working in casino and gaming environments
Keys to Success
• Delivering timely and effective technical support with minimal downtime
• Building strong relationships with casino staff and customers through excellent service
• Staying organized and responsive while managing multiple priorities in the field
• Demonstrating adaptability and problem-solving skills in fast-paced environments
• Maintaining a proactive approach to preventative maintenance and equipment performance
#LI-TP1
At IGT, we believe compensation should be as individual as you are, reflecting your skills, experience, background, and location. For this role, the starting compensation range is $46,530k - $63,975k, with flexibility to adjust higher or lower based on the full scope of qualifications. We proudly comply with all applicable local pay transparency laws and collective bargaining agreements.
And compensation is just the beginning. Our Total Rewards program is designed to support your success, both professionally and personally, and may include:
• Discretionary bonus opportunities
• Comprehensive health, dental, and vision coverage
• Paid time off and wellness programs
• Tuition reimbursement
• 401(k) with company contributions
• Additional benefits including disability coverage and identity protection
IGT is committed to fostering a diverse, equitable, and inclusive workplace that reflects the global communities and customers we serve. We strive to create an environment where all employees feel valued, respected, and empowered.
IGT is an equal opportunity employer. We provide equal employment opportunities to all applicants and employees without regard to race, color, religion or belief, sex, sexual orientation, gender identity, age, national origin, disability, or any other characteristic protected by applicable law. This commitment applies to all employment practices, including recruitment, hiring, promotion, compensation, benefits, training, and termination.
We thank all applicants for their interest; however, only those selected for an interview will be contacted.