Casino Services Field Technician
Mississauga, CA, L4V 1J7
IGT, where innovation meets entertainment on a global scale! We’ve recently leveled up—IGT Gaming and Digital have joined forces with Everi, creating a powerhouse in the world of gaming, digital experiences, and fintech solutions. From the casino floor to your mobile screen, we’re all about delivering thrilling, responsible, and unforgettable gaming experiences. Whether it’s spinning reels, placing bets, or powering secure payments, we bring the fun—backed by serious tech, deep player insights, and a passion for innovation. With a team of over 7,000 and a presence in 100+ countries, we’re not just global—we’re locally legendary. Our teams work closely with regulators, governments, and partners to ensure we play by the rules while pushing the boundaries of what’s possible. If you’re ready to bring your talent to a team that’s shaping the future of entertainment, your next big move starts here. For more information, please visit www.igt.com or www.everi.com
At IGT, we consider a wide range of factors in determining compensation, including background, skills, experience, and work location. These factors can cause your compensation to vary. The estimated starting compensation range is $42,900 - $50,000. The actual pay offered may end up being higher or lower. The Company will comply with all local pay requirements and collective bargaining agreements, where applicable.
Base pay is only one part of our Total Rewards program. Sales roles may be eligible for commission payments, while other roles are eligible for discretionary bonuses . In addition, we offer employees RRSP with Company contributions , health, dental, and vision insurance, life, accident, and disability insurance, tuition reimbursement, paid time off, wellness programs, and identity theft insurance. Note: programs are subject to eligibility requirements.
All IGT employees have a role in information security. Annual training will be assigned and required as appropriate.
IGT is the global leader in gaming. For more information, please visit www.igt.com.
Overview
The Casino Services Field Technician is autonomous and responsible for all activities at Casino and Bingo sites in the allocated Greater Sudbury and Timmins Area. Preparation, installation, troubleshooting to the component/circuit level. Servicing remotely and onsite with the ability diagnose and solve problems. Maintain, upgrade and convert IGT gaming devices, while representing IGT at the customer site and maintaining a positive relationship with the client. Provide initial and ongoing customer training on basic game functionality. Adapt to various jurisdictions and adhere to compliance policies.
DUTIES AND RESPONSIBILITIES:
- Perform troubleshooting, maintenance, preventive maintenance and installation of Point of Access (POA) equipment and communication devices used at the retailer location.
- Makes pre-installation site assessments to identify parts and wiring requirements at customer location.
- Performs all preparation tests including assurance hardware, firmware and system interfaces are accurate and functional.
- Delivers and installs products on customer site.
- Installs game to game and bank to bank, telephonic, ethernet and wireless (G2G).
- Carries out assigned portion of hardware and software conversions and upgrades.
- Performs planned and preventative maintenance.
- Responds to customer issues for games and system interface.
- Performs accurate and timely tracking and reporting on activities utilizing SAP and other software tools.
Qualifications
REQUIREMENTS:
- High school diploma or equivalent required with 2-4 years of experience installing, maintaining, troubleshooting and repairing electronics, electro-mechanical, telecom or computer equipment required preferable with IGT equipment and gaming system products.
- Experience with AC/DC fundamentals.
- Reading and translating wiring diagrams.
- Maintaining, repairing and troubleshooting to component/circuit level Testing programs with verification devices such as Kobetron and Chip Comparator.
- Troubleshooting with input and output tests.
Special Requirements:
- Valid driver license and clean driving record.
- Able to obtain a Gaming License.
- Must be at least 21 years of age.
- Able to lift 50 lbs. or more.
- Pass a background check.
- Work overtime or available to work on weekends as required.
- Able to stand for an eight-hour shift.
- Travel within Canada and USA.
Keys to Success
• Building collaborative relationships
• Decision making
• Drive results
• Foster innovation
• Personal energy
• Self-leadership
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IGT is committed to sustaining a workforce that reflects the diversity of the global customers and communities we serve, and to creating a fair and inclusive culture that enables all our employees to feel valued, respected, and engaged. IGT is an equal opportunity employer. We provide equal opportunities without regard to race, color, religion, gender, sexual orientation, gender identity, gender expression, pregnancy, marital status, national origin, citizenship, covered veteran status, ancestry, age, physical or mental disability, medical condition, genetic information, or any other legally protected status in accordance with applicable local, state, and federal laws or other laws. We thank all applicants for applying; however, only those selected to interview will be contacted.
All IGT employees have a role in information security. Annual training will be assigned and required as appropriate.