Director. Employee Communications

Overview

The Director of Employee Communications at IGT leads the strategy and execution of enterprise-wide internal communications to inform, engage, and align employees across a global, highly regulated organization. This role plays a critical part in supporting IGT’s transformation agenda by translating business strategy, leadership priorities, and change initiatives into clear, timely, and compelling employee communications.

As a trusted advisor to senior leaders and a people leader to a high-performing communications team, the Director partners closely with the Chief of Staff, executive leadership, HR, Legal, Compliance, and business unit leaders to ensure employees understand where the company is going, why it matters, and how their work contributes to success.

This role is employee-first, with external communications limited to coordination and alignment where employee messaging intersects with corporate or executive communications.

Key Responsibilities

 Enterprise Employee Communications Strategy

• Develop and lead a global employee communications strategy aligned with IGT’s business objectives, culture, and transformation priorities
• Ensure consistent, clear, and compliant messaging across all internal channels and regions
• Translate complex, technical, and regulated topics into accessible communications for diverse employee audiences

Executive & Leadership Communications (Employee-Focused)

• Serve as a trusted communications advisor to the CEO and executive leadership team on employee messaging
• Lead development of leadership communications, including:
• CEO and executive employee messages
• Leadership announcements and organizational updates
• Town halls, webcasts, and employee forums
• Provide counsel on message framing, timing, and delivery for sensitive or high-impact employee communications

Internal Communications & Employee Engagement

• Lead global internal communications to support engagement, alignment, and trust during periods of growth and change
• Oversee internal channels, including:
• Intranet and internal digital platforms
• Global employee emails and announcements
• Collaboration tools and live/virtual events
• Partner with HR, DEI, Compliance, and business leaders to deliver people-related communications that reinforce culture, values, and employee experience
• Champion transparent, inclusive, and two-way communication practices

Change Management & Transformation Communications

• Own employee communications strategy for major enterprise initiatives, including:
• Organizational changes and restructures
• Technology and platform transformations
• Integrations and strategic shifts
• Develop change communication plans that drive understanding, engagement, and adoption
• Anticipate employee questions and concerns and proactively address them through clear, timely messaging

Corporate & Executive Alignment (Internal Lens)

• Coordinate closely with Corporate/External Communications to:
• Ensure alignment between internal and external narratives
• Prepare employees for major announcements and public milestones
• Support employee-facing aspects of crisis and issues communications in partnership with Legal, Compliance, and Corporate Comms

People Leadership & Team Development

• Lead, coach, and develop a team of internal communications professionals and contractors
• Set clear goals, priorities, and performance expectations aligned with enterprise objectives
• Foster a collaborative, high-performing team culture focused on strategic thinking and execution excellence
• Manage external vendors and internal resources as needed

Governance, Measurement & Continuous Improvement

• Establish standards, governance, and best practices for employee communications
• Ensure compliance with legal, regulatory, and corporate policies across all internal channels
• Define and track KPIs to measure effectiveness (engagement, reach, understanding, sentiment)
• Use employee feedback and data insights to continuously improve communications strategy and execution

Qualifications

Required

• Bachelor’s degree in Communications, Journalism, Public Relations, or related field
• 8+ years of progressive experience in corporate, internal, or external communications
• Demonstrated experience advising senior executives and managing enterprise-level communications
• Proven people leadership experience, including managing teams and external resources
• Exceptional writing, editing, and storytelling skills
• Experience working in a global, matrixed, and regulated environment

Preferred

• Experience in gaming, technology, or other highly regulated industries
• Change management or transformation communications expertise
• Crisis and issues management experience
• Familiarity with communications platforms, analytics, and measurement tools

Core Competencies

• Strategic leadership and business acumen
• Executive presence and sound judgment
• Strong people leadership and team development skills
• Ability to manage complex, high-stakes stakeholder relationships
• High discretion and attention to detail
• Strong project management and prioritization abilities
• Collaborative, solutions-oriented mindset