Product Support Specialist
Hyderabad, IN, 500 081
IGT, where innovation meets entertainment on a global scale! From the casino floor to your mobile screen, we deliver thrilling, responsible, and unforgettable gaming experiences—powered by world‑class content, strong technical and commercial capabilities and nurtured by a culture of collaboration, accountability, and ownership.
Whether it’s spinning reels, placing bets, or enabling secure payments, we turn innovation into impact through disciplined execution and long‑term value creation. With a team of over 6,000 employees across 30+ countries and products delivered in more than 100 jurisdictions worldwide, we operate at scale while staying closely connected to costumers we serve. If you’re ready to bring your talent to a team shaping the future of entertainment, your next big move starts here - www.igt.com.
Job Responsibilities:
A Production Support team plays a crucial role in maintaining the stability and efficiency of business operations. Here's a general overview of the job description for a Production Support team:
Job Responsibilities:
Monitoring and Maintenance:Proactively monitor system performance and ensure the availability and reliability of production systems. Hands on experience in Nagios, ELK, Dynatrace, OP5, Grafana or acquaintance to other monitoring tools.
Incident Management:Manage and resolve incident tickets related to production issues, and file transmission issues.Handling of bridge calls for Sev1 and Sev2 issuesEnsure compliance with predefined Service Level Agreements (SLAs). Understanding for SLA’s.Working experience on ticketing system like Jira, salesforce or other ticketing systems
Collaboration:Work closely with cross-functional teams to resolve infrastructure-related problems.Maintain good relationships with other technology teams and external vendors
Documentation and Reporting:Document all issues and their resolutions for future reference.Generate reports on system performance and incidents.Prepare Incident reports for customer
Required Skills:Technical Proficiency:Basic skills of Unix/LinuxUnderstanding of SQL queriesFile transfers
Problem-Solving:Strong analytical skills to diagnose and resolve issues effectively.Ability to bring reported problems to successful resolutionMulti-tasking as per operations requirement
Communication:Excellent communication skills to interact with team members and stakeholders.Ability to explain technical issues to non-technical users.Adaptability:Willing to work 24x7 in shiftsReady to work on holidays as we support 24X7 365 daysAbility to adapt to changing technologies and processes
Qualifications
Bachelor’s degree
Keys to Success
• Building collaborative relationships
• Decision making
• Drive results
• Foster innovation
• Personal energy
• Self-leadership
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IGT is committed to fostering a diverse, equitable, and inclusive workplace that reflects the global communities and customers we serve. We strive to create an environment where all employees feel valued, respected, and empowered.
IGT is an equal opportunity employer. We provide equal employment opportunities to all applicants and employees without regard to race, color, religion or belief, sex, sexual orientation, gender identity, age, national origin, disability, or any other characteristic protected by applicable law. This commitment applies to all employment practices, including recruitment, hiring, promotion, compensation, benefits, training, and termination.
We thank all applicants for their interest; however, only those selected for an interview will be contacted.