Fraud Specialist II

Position Overview

IGT is seeking an India-based Payment Services Fraud Specialist II position to join our Payment Services Team located in Providence, RI. You will perform payments related data analysis and review, research and report on potential payments and operational fraud. Reports directly to Supervisor of Fraud and Risk Services, Payment Services.

This is a full-time, permanent role (benefits eligible). It is a fully remote position, and the expected daily working hours will overlap with US Eastern time zone.

Responsibilities

The Fraud Specialist investigates suspected fraudulent transactions and determines appropriate action for resolution.

•  Perform day-to-day fraud and payment operations activities in accordance with company policies, procedures, and regulatory requirements with a focus on account reviews, gameplay analysis, online card-not-present fraud, and operational fraud risk.
• Independently analyze, validate, and investigate player accounts and large sets of data using multiple systems, including but not limited to payment gateways, player account management systems, KYC/identity verification tools, and geolocation platforms.
• Identify, investigate, and assess suspicious payment and gameplay activity, applying risk-based decisioning to determine appropriate actions such as account restrictions, fund holds, escalations, or reporting.
• Monitor and analyze fraud and payment trends, patterns, and emerging risks; proactively recommend rule changes, process improvements, or control enhancements to reduce fraud losses and operational risk.
• Manage player accounts by performing activities such as fund transfers, payment reviews, privilege adjustments, document review for KYC verification, and geolocation review. 
• Review, analyze, and respond to chargebacks and payment disputes across multiple payment types; ensure accurate tracking, reporting, and resolution in accordance with network, processor, regulatory and customer requirements.
• Review daily payment gateway alerts and operational notifications, taking appropriate actions to maintain system health, minimize fraud exposure, and ensure uninterrupted payment processing
•  Respond to player and customer escalations related to payments and fraud in a timely manner, driving issues to resolution and escalating internally or externally as required.
• Support compliance with regulatory, AML, and responsible gaming obligations by reviewing requirements, identifying gaps, and contributing to updates of policies, procedures, and controls.
• Assist with the preparation, maintenance, and execution of internal compliance reporting and quarterly/annual reviews as required.
  Collaborate cross-functionally with internal teams, Customer Service, Compliance, and external vendors to resolve issues, improve processes, and enhance overall fraud and payment controls.
• Contribute to continuous improvement initiatives, including documentation updates, training of junior team members, and knowledge sharing related to fraud trends, tools, and best practices.
  
  

Qualifications

•    Bachelor’s degree or 3+ years of equivalent fraud analysis experience; payments industry is desired but not required.
•    Must secure the appropriate mandated gaming licenses as applicable. 
•    Experience with Anti-Money Laundering (AML) and Know your Customer (KYC) requirements/concepts. 
•    Highly analytical thinker, proactive problem solver, expected to present problems and solutions simultaneously. 
•    A team player who enjoys researching and troubleshooting with an innovative and self-sufficient outlook. 
•    Personal energy to proactively address situations and follow a positive approach; resilience in front of change and obstacles. 
•    Ability to multi-task and self-prioritize to ensure deadlines are met in a timely manner. 
•    Excellent communication skills, with the ability to understand business needs and interact with all levels of the business. 
•    Proficiency with MS Office Suite including Excel and PowerPoint

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