Technical Support Specialist III
Ermington, AU, 2115
IGT, where innovation meets entertainment on a global scale! We’ve recently leveled up—IGT Gaming and Digital have joined forces with Everi, creating a powerhouse in the world of gaming, digital experiences, and fintech solutions. From the casino floor to your mobile screen, we’re all about delivering thrilling, responsible, and unforgettable gaming experiences. Whether it’s spinning reels, placing bets, or powering secure payments, we bring the fun—backed by serious tech, deep player insights, and a passion for innovation. With a team of over 7,000 and a presence in 100+ countries, we’re not just global—we’re locally legendary. Our teams work closely with regulators, governments, and partners to ensure we play by the rules while pushing the boundaries of what’s possible. If you’re ready to bring your talent to a team that’s shaping the future of entertainment, your next big move starts here. For more information, please visit www.igt.com or www.everi.com
Responsibilities
We currently have a vacancy for a motivated Technical Support Specialist to provide remote technical assistance and resolve other technical-related concerns to our customers in a fast-paced work environment. In this role, you liaise with our Field Service Technicians, Engineers and Operations to ensure our technology, machines and parts are optimized and fit for purpose.
Key responsibilities include:
- Subject Matter Expert (SME) and go-to person for escalated technical support and product queries from internal and external stakeholders.
- Technical diagnostics and troubleshooting to resolve complex issues timely
- Adept use of Azure ticketing system to ensure final resolution within SLA with documented timeline for reporting
- Regular review of spare parts list for validation and prioritising parts based on specific machine requirements
- Train and support contractors, customers and employees, including training manual and refresher courses
Qualifications
About You
- 5-8 years’ experience in a help desk / technical support environment, familiarity with industry-specific equipment and software is of significant interest
- High level knowledge of diagnostic tools and relevant equipment
- Proficient understanding of electro-mechanical systems and computing environments
- Advanced product knowledge with the ability to troubleshoot and resolve hardware and software issues
- Demonstrated ability to interface with existing and potential customers to build strong relationships
- Experience analysing logs and providing desktop support
- Detail-oriented with a commitment to safety and quality
Keys to Success
• Building collaborative relationships
• Decision making
• Drive results
• Foster innovation
• Personal energy
• Self-leadership
IGT is committed to sustaining a workforce that reflects the diversity of the global customers and communities we serve, and to creating a fair and inclusive culture that enables all our employees to feel valued, respected, and engaged. IGT is an equal opportunity employer. We provide equal opportunities without regard to race, color, religion, gender, sexual orientation, gender identity, gender expression, pregnancy, marital status, national origin, citizenship, covered veteran status, ancestry, age, physical or mental disability, medical condition, genetic information, or any other legally protected status in accordance with applicable local, state, and federal laws or other laws. We thank all applicants for applying; however, only those selected to interview will be contacted.
All IGT employees have a role in information security. Annual training will be assigned and required as appropriate.