Process Associate

Process Associate

IGT is seeking a Process Associate to support People & Culture (P&C) shared services through high-volume HR transaction processing, data management, and operational support activities. This role is responsible for executing standardized processes with a high level of accuracy and efficiency while supporting data integrity, service quality, and operational excellence within a global shared services environment. 

The Process Associate plays a critical role in ensuring transactions are processed accurately and within established service level expectations. This position requires strong attention to detail, process discipline, and the ability to work effectively in a high-volume, process-driven environment. 

What You'll Do

• Process HR transactions within SuccessFactors, ensuring accuracy, timeliness, and compliance with established procedures. 
• Perform data entry, validation, and quality checks to maintain data integrity and transaction accuracy. 
• Execute standardized processes in accordance with documented SOPs and service standards. 
• Identify, document, and escalate data discrepancies, transaction errors, or process issues as appropriate. 
• Support audit activities, reporting requirements, and data validation efforts. 
• Maintain process documentation and assist with updates to SOPs and knowledge resources. 
• Collaborate with Employee Services team members on transaction-related activities and workflow execution. 
• Utilize HR technology platforms including SuccessFactors, ServiceNow, and Microsoft 365 to support operational activities. 
• Support testing activities for system updates, process changes, and operational enhancements. 
• Contribute to continuous improvement efforts by identifying opportunities to enhance process efficiency and accuracy. 

What You Bring

• 1–3+ years of experience in operations, shared services, HR operations, or data processing environments. 
• Experience working in high-volume, process-oriented environments. 
• Experience with HR systems, preferably SuccessFactors. 
• Strong attention to detail and commitment to data accuracy. 
• Experience performing data validation and quality checks. 
• Ability to identify and escalate operational issues appropriately. 
• Basic analytical and problem-solving skills. 
• Proficiency in Microsoft 365 applications; Excel experience preferred. 
• Strong organizational and time management skills. 

Key Competencies

• Attention to detail and data accuracy 
• Process discipline and operational execution 
• Time management and prioritization 
• Analytical thinking and problem-solving 
• Systems awareness and technology adoption 
• Collaboration and teamwork 
• Continuous learning mindset