EMEA RGS Svc Ops Spec
Belgrade, RS, 11000
IGT, where innovation meets entertainment on a global scale! From the casino floor to your mobile screen, we deliver thrilling, responsible, and unforgettable gaming experiences—powered by world‑class content, strong technical and commercial capabilities and nurtured by a culture of collaboration, accountability, and ownership.
Whether it’s spinning reels, placing bets, or enabling secure payments, we turn innovation into impact through disciplined execution and long‑term value creation. With a team of over 6,000 employees across 30+ countries and products delivered in more than 100 jurisdictions worldwide, we operate at scale while staying closely connected to costumers we serve. If you’re ready to bring your talent to a team shaping the future of entertainment, your next big move starts here - www.igt.com.
Responsibilities
- Identifies and by working with internal stakeholders determines and manages the impact to customers of major RGS changes / releases.
- Documents, trains and communicates changes to RGS with focus on necessary process changes to Customers, Customer Service and RGS Product Specialists
- Identifies and documents operational procedures for new product deliveries
- Diagnoses highly complex technical issues and works with functional experts to resolve them
- Investigates and resolves highly complex technical issues escalated from RGS Product Specialist team
- Conducts ‘integration service reviews' with Tier 1 partners and:
- Identifies issues and required fixes
- Manages fixes to production deployment
- Makes recommendations of how to improve integrations
- Tracks and measures revenue impact of improvement
Qualifications
- Heavily analytical with the ability to understand and develop complex process and analysis
- Extensive experience of system architecture, integrations and networking
- Able to easily communicate complex ideas and systems.
- Experience in documenting process and knowledge.
- Typically, has 2- to 5-years of casino operations experience plus a bias toward system knowledge
- Advanced Knowledge/Experience/Understanding of integration processes from the point of implementation/development phases to production roll-out
- Knowledge of desktop/mobile browser debugging and systems networking
- Knowledge and understanding of API (SOAP and REST Technologies) data exchange and XML reading highly desirable
- Able to communicate complex ideas in a logical and audience appropriate manner
- Able to pass a Security Background Investigation
Keys to Success
• Building collaborative relationships
• Decision making
• Drive results
• Foster innovation
• Personal energy
• Self-leadership
#LI-AM1
#LI-HYBRID
IGT is committed to fostering a diverse, equitable, and inclusive workplace that reflects the global communities and customers we serve. We strive to create an environment where all employees feel valued, respected, and empowered.
IGT is an equal opportunity employer. We provide equal employment opportunities to all applicants and employees without regard to race, color, religion or belief, sex, sexual orientation, gender identity, age, national origin, disability, or any other characteristic protected by applicable law. This commitment applies to all employment practices, including recruitment, hiring, promotion, compensation, benefits, training, and termination.
We thank all applicants for their interest; however, only those selected for an interview will be contacted.