Temporary Desktop Systems Specialist

Location:

West Greenwich, RI, US, 02817

Requisition ID: 16128

IGT (NYSE:IGT) is a global leader in gaming. We deliver entertaining and responsible gaming experiences for players across all channels and regulated segments, from Lotteries and Gaming Machines to Sports Betting and Digital. Leveraging a wealth of compelling content, substantial investment in innovation, player insights, operational expertise, and leading-edge technology, our solutions deliver unrivaled gaming experiences that engage players and drive growth. We have a well-established local presence and relationships with governments and regulators in more than 100 countries around the world, and create value by adhering to the highest standards of service, integrity, and responsibility. IGT has approximately 10,500 employees. For more information, please visit www.igt.com.

Overall Objective and Purpose

This is a temporary position expecting to last 6 months with the possibility of an extension or conversion to permanent employment. Configuration, installation and support of the hardware and software infrastructure, teleconferencing, mobile devices and peripherals. The position is full time and is located at the West Greenwich, Rode Island.

Responsibilities

Configure, deliver microcomputers along with troubleshoot PC hardware/software issues.
Provides accurate, timely and creative solutions to customers along with basic network connectivity and application issues to ensure client productivity.
Basic understanding of teleconferencing\video support including but not limited Logitech Tap, Microsoft Hubs, MS Teams, mobile applications.
Performs restorative and maintenance actions either remotely or at the clients’ locations to resolve problems using advanced troubleshooting and technical skills.
Perform adhoc analysis, schedules, reporting, and administrative tasks.
Additional duties and responsibilities as assigned.

Qualifications

High School diploma required, or equivalent.
2 years of experience in supporting and troubleshooting computer hardware.
Experience in supporting and troubleshooting mobile devices(Apple/Android).
Must be proficient in microcomputer based operating systems (Windows/Apple) and applications (particularly Microsoft O365 including Teams, OneNote, SharePoint, Excel, Outlook, Word, and PowerPoint).
Working knowledge of Microsoft Teams Rooms.
Knowledge of Active Directory and Azure Active Directory.
Knowledge of desktop support and database operating systems.
Punctual, strong work ethic, positive attitude, organized, & has an intense desire to learn.

Keys to Success

Building collaborative relationships
Decision making
Drive results
Foster innovation
Personal energy
Self-leadership

#LI-DAK

IGT is committed to sustaining a workforce that reflects the diversity of the global customers and communities we serve, creating a fair and inclusive culture that enables all our employees to feel valued, respected and engaged. IGT is an equal opportunity employer. We provide equal opportunities without regard to sex, race, color, religion, age, national origin or ancestry, disability, veteran status, sexual orientation, genetic information, gender identity or expression, and any other personal attributes protected by federal, state, or other laws. We thank all applicants for applying; however, only those selected to interview will be contacted.

At IGT, we consider a wide range of factors in determining compensation, including background, skills, experience, and work location. These factors can cause your compensation to vary. The estimated starting compensation range is $55,631 - $98,467. The actual pay offered may end up being higher or lower. The Company will comply with all local pay requirements and collective bargaining agreements, where applicable.

Base pay is only one part of our Total Rewards program. Sales roles may be eligible for commission payments, while other roles are eligible for discretionary bonuses . In addition, we offer employees a 401(k) Savings Plan with Company contributions, health, dental, and vision insurance, life, accident, and disability insurance, tuition reimbursement, paid time off, wellness programs, and identity theft insurance. Note: programs are subject to eligibility requirements.

All IGT employees have a role in information security. Annual training will be assigned and required as appropriate.

IGT (NYSE: IGT) is the global leader in gaming. For more information, please visit www.igt.com.