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Computer Operator I

Location: 

West Greenwich, RI, US, 02817

Requisition ID:  10114

IGT (NYSE:IGT) is a global leader in gaming. We deliver entertaining and responsible gaming experiences for players across all channels and regulated segments, from Lotteries and Gaming Machines to Sports Betting and Digital. Leveraging a wealth of compelling content, substantial investment in innovation, player insights, operational expertise, and leading-edge technology, our solutions deliver unrivaled gaming experiences that engage players and drive growth. We have a well-established local presence and relationships with governments and regulators in more than 100 countries around the world, and create value by adhering to the highest standards of service, integrity, and responsibility. IGT has approximately 10,500 employees. For more information, please visit www.igt.com.

 

Responsibilities

24x365 operational support of our product development and systems integration teams, our lottery operations and customers, monitor IGT's enterprise infrastructure and escalate issues as required.

  • Demonstrates a relentless commitment to meeting and exceeding customers’ expectations while
    also achieving the goal of reducing the risks and costs of providing services.
    • Works to build an effective partnership with the customer on a daily basis. Listens to customers
    and asks the appropriate questions to determine their requirements.
    • Performs entry level troubleshooting of systems and servers related to host systems, middleware,
    applications, and existing tools according to established procedures under supervision.
    • Performs entry level network monitoring by confirming tool set availability, using tools for
    verification of services, and detecting, reporting, escalating, and documenting anomalies
    according to established procedures.
    • Monitors logical security through use of established tools and procedures.
    • Performs entry level monitoring of systems and servers by confirming tool set availability, using
    tools for verification of services, and detecting, reporting, escalating, and documenting anomalies
    according to established procedures.
    • Performs entry level troubleshooting of network technologies related to IP network devices and
    backbone transports according to established procedures, using existing tools under supervision.
    • Accurately executes operational checklists to ensure that all draw processing, day-end
    processing, system balancing, file system maintenance, change requests, report/file transfers
    and deliveries, messaging and jackpot details, system locations/configurations, and
    internal/external customer requests are completed.
    • Appropriately coordinates, executes, validates, tracks, follows up on, and escalates internal and
    external customer requests according to established guidelines.
    • Submits recommendations to create and/or maintain operational procedures and checklists.
    • Adheres to service level agreements by following established SLA performance requirements.
    • Adheres to IT best practices by following established IT best practice performance and audit
    requirements.
    • Supports local testing policies and procedures.
    • Performs entry level monitoring and/or troubleshooting of automated functions by confirming tool
    set availability, using tools for verification of services, and detecting, reporting, escalating, and
    documenting anomalies according to established procedures.
    • Participates in individual professional development by completing assigned development plan,
    participating in mentoring activities, tracking and reporting of development, and communicating
    career path goals and objectives.

Qualifications

  • Two-year technical college degree or comparable experience
  • 2 years' experience in related field

Keys to Success

• Building collaborative relationships
• Decision making
• Drive results
• Foster innovation
• Personal energy
• Self-leadership

 

 

IGT is committed to sustaining a workforce that reflects the diversity of the global customers and communities we serve, creating a fair and inclusive culture that enables all our employees to feel valued, respected and engaged.  IGT is an equal opportunity employer. We provide equal opportunities without regard to sex, race, color, religion, age, national origin or ancestry, disability, veteran status, sexual orientation, genetic information, gender identity or expression, marital or family status, and any other personal attributes protected by federal, provincial or other laws. We thank all applicants for applying; however, only those selected to interview will be contacted.

IGT (NYSE: IGT) is the global leader in gaming.  For more information, please visit www.igt.com.


Nearest Major Market: Providence
Nearest Secondary Market: Rhode Island