Data Operations Analyst

Responsibilities

•    Ensures daily production of systems to include software and hardware changes and serving as client liaison. Ability to define and perform verification that the test process has been performed correctly, analyze results, and recommend test process improvements.
•    Monitors, tracks, and manages the configuration, accessing delivery process of software coding for the lottery--including games, parameters, odds, and claims.
•    Verifies and analyzes the accuracy and quality of the hardware and software products through maintenance, attention to detail and work environment. Provides recommendations to manager for systems needs and all external and internal factors related to the control room.
•    Interfaces with more senior technical resources to plan, implement and monitor recommended/needed software and/or hardware changes.
•    Performs additional duties and responsibilities as assigned.
•    Demonstrates strong performance leadership skills including the ability to coach/mentor, deliver training, inspire, and motive others, objectively assess the performance of others, and provide balanced feedback 
•    Demonstrates the ability to lead the work of others effectively, including leading change and delegating work.
•    Exhibits professional and customer appropriate communications (written and verbal).  Listens effectively and demonstrates empathy and understanding of others’ concerns.  Demonstrates knowledge of techniques needed, and experience in dealing with difficult or demanding customers
•    Displays strong technical writing skills and presents information in a professional and engaging manner.  
•    Promotes teamwork and cooperation and builds strong relationships at all levels.  Effectively collaborates and negotiates.
•    Organizes and plans work effectively.  Balances priorities among stakeholders
•    Effectively resolves complex issues by reviewing and analyzing relation information, diagnosing, evaluating options, and implementing solutions. Exhibits sound business judgment and exhibits common sense
•    Identifies opportunities to implement new or modified approaches to resolve problems and maximize opportunities
•    Completes work in a thorough, accurate, well thought out, and timely manner and with attention to detail
•    Demonstrates high degree of ethics, integrity, and confidentiality at all times. 
•    Displays initiative and self-motivation.  Sets high goals for self and others and demonstrates a strong sense of urgency.  Achieves results in a high-pressure environment
•    Effectively delivers training in area of expertise.
•    Effectively implements and manages processes 
•    Must be able to support 24X7X365 operations as required to include holiday and weekend work as needed
 

Qualifications

• Bachelor's degree with a technical major or equivalent experience.  System and server certifications are preferred
• Two to four years' of related experience with degree
• Comprehensive knowledge of Office suite and PC operating systems
• Advanced ability to navigate through Unix/Linux/ DOS and execute commands
• Intermediate/Advanced level knowledge of Windows, LINUX, VMWARE configurations and functions
• Advanced ability to use OS utilities

Keys to Success

• Building collaborative relationships
• Decision making
• Drive results
• Foster innovation
• Personal energy
• Self-leadership

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