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Director, Payment Service Operations


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Requisition ID:  9733

IGT (NYSE:IGT) is a global leader in gaming. We deliver entertaining and responsible gaming experiences for players across all channels and regulated segments, from Lotteries and Gaming Machines to Sports Betting and Digital. Leveraging a wealth of compelling content, substantial investment in innovation, player insights, operational expertise, and leading-edge technology, our solutions deliver unrivaled gaming experiences that engage players and drive growth. We have a well-established local presence and relationships with governments and regulators in more than 100 countries around the world, and create value by adhering to the highest standards of service, integrity, and responsibility. IGT has approximately 10,500 employees. For more information, please visit


Payment service operations is a critical enabler of IGT’s vast payment products and services offering.  As Director of Payment operations, you will lead and grow an expanding team.  This is a key, highly visible position that demonstrates integrity, accountability, and collaboration. The Director of Payment Service Operations is responsible for payment cash management, business intelligence and payment fraud risk functions. This role will be responsible for the execution of strategic initiatives, communication/interaction with customers and executive levels of the company, and be the visionary and executioner of the company’s cashless payments operational strategy.  Reports directly to the Sr. Director, Payments 


Successful candidate will oversee the following functions:
* Scale, manage and optimize a payments and player risk operations and servicing model consistent with our product strategy and the expectations of our customers ensuring best in class procedures, services and operations by analyzing business objectives and customer needs
* Ensuring service operation requirements, cashless payment team and third party roles are clearly defined, tested, documented, and implemented
* Implement, analyze and optimize payments and risk service levels, quality, cost and key performance KPI’s by continuing to measure program results; identifying and capitalizing on opportunities to optimize customer experience and authorization rates, prevent and reduce losses related to player verification and payments
* Developing reporting and reconciliation solutions across payments systems and platforms
* Continuously evaluating internal process controls to identify payment operations weaknesses and any associated risks, as well as making recommendations on how to mitigate those risks
* Review industry and local regulations to analyze impact and adapt or create operational processes to ensure compliance
* Support any RFP’s or customer contractual negotiations in terms of service, support and costing/pricing as it relates to payments and risk
* Interact with product, technology, project managers and third parties in the requirements and implementation of technical improvements to benefit the program
* Support customer implementations and ongoing operations working closely with the KYC and payment vendors and front line teams to quickly resolve issues
* Provide ongoing customer servicing by providing payment operational support to customers assuming responsibility for operational payment issue resolution 
* Recruit and maintain a highly skilled and engaged team by developing talent, coaching, training performance monitoring and performance evaluations


* Bachelor s degree in Finance or related field and 4 years’ experience in Finance or related field OR 8 years’ experience in finance or related field
* 5+ years of experience managing resources in the payments and/or risk areas
* Demonstrated leadership skills, including decision-making, conflict resolution, ability to lead and continuously develop highly engaged teams is required
* Comfort and acumen in dealing with fast-paced, highly ambiguous and rapidly evolving environment typical of early stage business formation
* Strong working knowledge of the financial industry, card processing, card networks, and operations, including an understanding of how the money moves between platforms and related interchange and other card fee structures
* Strong working knowledge of payment back-office functions, including Wire and ACH processing
* Demonstrated ability to ensure compliance controls and interpret regulatory requirements
* Strong written and verbal communication skills, including the ability to present across all levels of the organization
* Analytical, Critical thinking and problem solving skills
* Excellent verbal, written and presentation communication skills
* The ability to handle multiple projects simultaneously and have experience implementing process change and improvements
* Demonstrated ability to develop effective working relationships with business stakeholders at all levels, including executive managers and vendors and excel in large, complex, matrixed organization 

Keys to Success

• Building collaborative relationships
• Decision making
• Drive results
• Foster innovation
• Personal energy
• Self-leadership




In addition to a competitive benefits package, we offer generous time-off plans, a 401(k) Savings Plan with Company contributions, tuition reimbursement, on-site fitness center and cafeteria, and free identity theft insurance to name a few.

IGT is committed to sustaining a workforce that reflects the diversity of the global customers and communities we serve, and to creating a fair and inclusive culture that enables all our employees to feel valued, respected and engaged.  IGT is an equal opportunity employer. We provide equal opportunities without regard to race, color, religion, gender, sexual orientation, gender identity, gender expression, pregnancy, marital status, national origin, citizenship, covered veteran status, ancestry, age, physical or mental disability, medical condition, genetic information, or any other legally protected status in accordance with applicable local, state, federal laws or other laws. We thank all applicants for applying; however, only those selected to interview will be contacted.

IGT (NYSE: IGT) is the global leader in gaming. For more information, please visit

Nearest Major Market: Wyoming