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Call Center Associate - Lottery (Charleston, WV)


WV Statewide, WV, US Charleston, WV, US, 25314

Requisition ID:  13958

IGT (NYSE:IGT) is a global leader in gaming. We deliver entertaining and responsible gaming experiences for players across all channels and regulated segments, from Lotteries and Gaming Machines to Sports Betting and Digital. Leveraging a wealth of compelling content, substantial investment in innovation, player insights, operational expertise, and leading-edge technology, our solutions deliver unrivaled gaming experiences that engage players and drive growth. We have a well-established local presence and relationships with governments and regulators in more than 100 countries around the world, and create value by adhering to the highest standards of service, integrity, and responsibility. IGT has approximately 10,500 employees. For more information, please visit


Job Information


  • This job pays $14.00 and is Remote (Must live in Charleston, WV area)
  • Competitive medical benefits start on first day of employment.
  • 3 weeks of paid vacation
  • 401K with employer match with instant vesting
  • No Sales involved.



  • Answer inbound phone calls from lottery retailers across multiple jurisdictions regarding lottery equipment issues, supply requests and game information
  • Connect with internal departments to resolve customers issue by conferencing or transferring calls as appropriate
  • Accurately diagnose and troubleshoot terminal equipment issues and take appropriate action
  • Demonstrate an ability to defuse situations and escalate issues appropriately
  • Utilize knowledge base to provide accurate information and troubleshooting steps
  • Ensure each retailer contact is detailed in CRM tool with suitable call reason, issue, and notes
  • Demonstrate a strong dedication to providing continuously outstanding customer service
  • This position will be a work from home(remote) position. You will be required to have a high speed internet connection with a hard wired connection into your router. This service is paid by the employee. A safe and quiet place to work using company provided equipment is also required



  • High School diploma or equivalent
  • 1 year of customer service experience within a call center or comparable industry preferred
  • Ability to operate a computer and navigate through functions, basic data entry skills, proven oral and written communication skills, strong customer service skills
  • 24 hours per day x 365 day per year call center, weekends and holidays required
  • 1st & 2nd Shift Available -(2nd shift offers shift differential pay)

Keys to Success


  • Building collaborative relationships
  • Decision making
  • Drive results
  • Foster innovation
  • Personal energy
  • Self-leadership





IGT is committed to sustaining a workforce that reflects the diversity of the global customers and communities we serve, creating a fair and inclusive culture that enables all our employees to feel valued, respected and engaged.  IGT is an equal opportunity employer. We provide equal opportunities without regard to sex, race, color, religion, age, national origin or ancestry, disability, veteran status, sexual orientation, genetic information, gender identity or expression, marital or family status, and any other personal attributes protected by federal, provincial or other laws. We thank all applicants for applying; however, only those selected to interview will be contacted.

IGT (NYSE: IGT) is the global leader in gaming.  For more information, please visit

Apply now »