Call Center Associate - Lottery (Charleston, WV)

Location:

WV Statewide, WV, US Charleston, WV, US, 25314

Requisition ID: 13958

IGT (NYSE:IGT) is a global leader in gaming. We deliver entertaining and responsible gaming experiences for players across all channels and regulated segments, from Lotteries and Gaming Machines to Sports Betting and Digital. Leveraging a wealth of compelling content, substantial investment in innovation, player insights, operational expertise, and leading-edge technology, our solutions deliver unrivaled gaming experiences that engage players and drive growth. We have a well-established local presence and relationships with governments and regulators in more than 100 countries around the world, and create value by adhering to the highest standards of service, integrity, and responsibility. IGT has approximately 10,500 employees. For more information, please visit www.igt.com.

Job Information

This job pays $14.00 and is Remote (Must live in Charleston, WV area)
Competitive medical benefits start on first day of employment.
3 weeks of paid vacation
401K with employer match with instant vesting
No Sales involved.

Responsibilities

Answer inbound phone calls from lottery retailers across multiple jurisdictions regarding lottery equipment issues, supply requests and game information
Connect with internal departments to resolve customers issue by conferencing or transferring calls as appropriate
Accurately diagnose and troubleshoot terminal equipment issues and take appropriate action
Demonstrate an ability to defuse situations and escalate issues appropriately
Utilize knowledge base to provide accurate information and troubleshooting steps
Ensure each retailer contact is detailed in CRM tool with suitable call reason, issue, and notes
Demonstrate a strong dedication to providing continuously outstanding customer service
This position will be a work from home(remote) position. You will be required to have a high speed internet connection with a hard wired connection into your router. This service is paid by the employee. A safe and quiet place to work using company provided equipment is also required

Qualifications

High School diploma or equivalent
1 year of customer service experience within a call center or comparable industry preferred
Ability to operate a computer and navigate through functions, basic data entry skills, proven oral and written communication skills, strong customer service skills
24 hours per day x 365 day per year call center, weekends and holidays required
1st & 2nd Shift Available -(2nd shift offers shift differential pay)

Keys to Success

Building collaborative relationships
Decision making
Drive results
Foster innovation
Personal energy
Self-leadership

#LI-DAK

IGT is committed to sustaining a workforce that reflects the diversity of the global customers and communities we serve, creating a fair and inclusive culture that enables all our employees to feel valued, respected and engaged. IGT is an equal opportunity employer. We provide equal opportunities without regard to sex, race, color, religion, age, national origin or ancestry, disability, veteran status, sexual orientation, genetic information, gender identity or expression, marital or family status, and any other personal attributes protected by federal, provincial or other laws. We thank all applicants for applying; however, only those selected to interview will be contacted.

IGT (NYSE: IGT) is the global leader in gaming. For more information, please visit www.igt.com.