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Field Service Supervisor - Gaming (Renton, WA)

Location: 

WA Statewide, WA, US

Requisition ID:  11330

IGT (NYSE:IGT) is a global leader in gaming. We deliver entertaining and responsible gaming experiences for players across all channels and regulated segments, from Lotteries and Gaming Machines to Sports Betting and Digital. Leveraging a wealth of compelling content, substantial investment in innovation, player insights, operational expertise, and leading-edge technology, our solutions deliver unrivaled gaming experiences that engage players and drive growth. We have a well-established local presence and relationships with governments and regulators in more than 100 countries around the world, and create value by adhering to the highest standards of service, integrity, and responsibility. IGT has approximately 10,500 employees. For more information, please visit www.igt.com.

Responsibilities

This position is eligible for a $1,500 Sign on Bonus!!

IGT is in search of dynamic leader in the Renton, Washington area to serve as a Gaming Field Services Supervisor. If responsibilities like leading a team, facilitating and/or participating in cross functional meetings, developing action items, and monitoring and reporting project achievements within the gaming industry excites you, then this is the career for you!

A day in the life of a Field Services Supervisor:

  • Under general supervision, plan and supervise work related to the provision of onsite Field Services in an assigned geographical area.
  • Projects and duties that encompass multiple market segments to various retails customers from product set up to installations and servicing with preventative maintenance and upgrading gaming systems and equipment.
  • Supervise and coordinate the highest possible level of service delivery of daily activities that include:
  • Implement gaming service elements of IGT's order cycle including installation/removal planning, scheduling and execution.
  • Part sales and order processing support, e.g., internal order processing, stock transport orders and parts sales and exchange to include some material handling.
  • Coordinate employee and/or customer training.
  • Plan, coordinate, prioritize and schedule workflows to support service requirements.
  • Provide technical and compliance guidance by helping diagnose problems or interpret procedures.
  • Recognize and respond to urgent and or abnormal situations.
  • Support the enhancement and protection of IGT revenue and assets by contribution to labor analysis, expense control, customer invoice processing, and updating equipment master documentation, promote and implement safety rules and regulations for area supervised.

 

Qualifications

  • Bachelor's Degree or High School Diploma or GED with equivalent experience required.
  • Knowledge of SAP and strong computer skills.
  • Knowledge of tools and experience using the tools is required.
  • Ability, flexibility, and willingness to work varied shifts, afterhours, and travel to client sites as needed.
  • Flexibility of work location is a must.
  • Must have the ability to maintain a neat appearance and to maintain company provided tools for position.
  • Must be able to adapt to various jurisdictions and work with compliance officers.
  • Must have a valid State's driver's license with clean driving record.
  • Must be able to pass IGT security background check both internal and external.
  • Able to work in adverse conditions for an extended period.
  • Ability to follow policies, procedures and safety guidelines.
  • Work well under pressure and take direction from supervision.
  • Able to work in a team-oriented environment.

Keys to Success

• Building collaborative relationships
• Decision making
• Drive results
• Foster innovation
• Personal energy
• Self-leadership

IGT is committed to sustaining a workforce that reflects the diversity of the global customers and communities we serve, creating a fair and inclusive culture that enables all our employees to feel valued, respected and engaged.  IGT is an equal opportunity employer. We provide equal opportunities without regard to sex, race, color, religion, age, national origin or ancestry, disability, veteran status, sexual orientation, genetic information, gender identity or expression, and any other personal attributes protected by federal, state, or other laws. We thank all applicants for applying; however, only those selected to interview will be contacted.
In addition to our competitive benefits package, we offer employees a 401(k) Savings Plan with Company contributions, tuition reimbursement, and free identity theft insurance.
IGT (NYSE: IGT) is the global leader in gaming. For more information, please visit www.igt.com.