Operations Supervisor

Location:

Trenton, NJ, US, 08648

Requisition ID: 16418

IGT (NYSE:IGT) is a global leader in gaming. We deliver entertaining and responsible gaming experiences for players across all channels and regulated segments, from Lotteries and Gaming Machines to Sports Betting and Digital. Leveraging a wealth of compelling content, substantial investment in innovation, player insights, operational expertise, and leading-edge technology, our solutions deliver unrivaled gaming experiences that engage players and drive growth. We have a well-established local presence and relationships with governments and regulators in more than 100 countries around the world, and create value by adhering to the highest standards of service, integrity, and responsibility. IGT has approximately 10,500 employees. For more information, please visit www.igt.com.

Overview

This position oversees shift operations and staff for the IGT digital retail operations in New Jersey.

Responsibilities

· Monitors sales order system to ensure accurate receipt and booking of sales orders.

· Manage scheduling, employee attendance, clock-ins, and breaks

· Supervises all regular fulfillment center staff needs and lottery processing operations

· Monitors and understands daily fulfillment demands and ensures they are met within designated timeframes

· All responsibilities of an Operations Associate during high peak periods or in instances of short staffing

· Delegate responsibilities and rearrange resources and staff as business demands require

· Troubleshoots and resolves any issues that may affect day to day operations such as equipment issues, internet or power outage, building issues, staffing, etc.

· Inventory management and ordering of supplies and equipment

· Assists with ad-hoc initiatives as needed

Qualifications

· 2+ years working in the Lottery industry or similar experience

· Demonstrated maturity and leadership ability

· Analytical thinking and problem-solving ability

· Possess a sense of urgency required to work in a deadline driven environment

· Familiarity with technology and ability to operate our proprietary software system

· Initiative to work with minimal instruction and direction

· Experience managing shift scheduling for employees

· Two-year degree or equivalent preferred

Requirements

· High level of integrity

· Frequent walking and standing and occasionally lift up to 25 lbs

· Flexible schedule including weekends and holidays.

Keys to Success

• Building collaborative relationships
• Decision making
• Drive results
• Foster innovation
• Personal energy
• Self-leadership

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IGT is committed to sustaining a workforce that reflects the diversity of the global customers and communities we serve, creating a fair and inclusive culture that enables all our employees to feel valued, respected and engaged. IGT is an equal opportunity employer. We provide equal opportunities without regard to sex, race, color, religion, age, national origin or ancestry, disability, veteran status, sexual orientation, genetic information, gender identity or expression, and any other personal attributes protected by federal, state, or other laws. We thank all applicants for applying; however, only those selected to interview will be contacted.

At IGT, we consider a wide range of factors in determining compensation, including background, skills, experience, and work location. These factors can cause your compensation to vary. The estimated starting compensation range is $48,103- $93,716. The actual pay offered may end up being higher or lower. The Company will comply with all local pay requirements and collective bargaining agreements, where applicable.

Base pay is only one part of our Total Rewards program. Sales roles may be eligible for commission payments, while other roles are eligible for discretionary bonuses . In addition, we offer employees a 401(k) Savings Plan with Company contributions, health, dental, and vision insurance, life, accident, and disability insurance, tuition reimbursement, paid time off, wellness programs, and identity theft insurance. Note: programs are subject to eligibility requirements.

All IGT employees have a role in information security. Annual training will be assigned and required as appropriate.

IGT (NYSE: IGT) is the global leader in gaming. For more information, please visit www.igt.com.