Technical Support Engineer - Timisoara (Hybrid)

Location:

Timisoara, RO, 300627

Requisition ID: 15846

IGT (NYSE:IGT) is a global leader in gaming. We deliver entertaining and responsible gaming experiences for players across all channels and regulated segments, from Lotteries and Gaming Machines to Sports Betting and Digital. Leveraging a wealth of compelling content, substantial investment in innovation, player insights, operational expertise, and leading-edge technology, our solutions deliver unrivaled gaming experiences that engage players and drive growth. We have a well-established local presence and relationships with governments and regulators in more than 100 countries around the world, and create value by adhering to the highest standards of service, integrity, and responsibility. IGT has approximately 10,500 employees. For more information, please visit www.igt.com.

Role Overview

Our Technical Support teams count 20+ great people, consisting of team leads, seniors, intermediates, and juniors technical support engineers. You will report to technical team lead, that will be there for you in all development challenges, supporting you through your career growth.

We organize our workflow in a relaxed environment, providing technical support and information to customers. Technical Engineer is providing details and information in terms of software products and technical equipment, monitoring software infrastructure and handling configuration settings.

During this process you will closely cooperate with customers, with your team and with other team members of other departments. We value cooperation, positive atmosphere, and teamwork while we strongly believe in personal development and invest continually in training, coaching and career progress of our employees. Our working hours model Is flexible, part time from office and part time from home in agreement with team lead and colleagues on project.

Would you like to be part of our great team? Here is what you need.

What Will You Do

Provide technical support for issues with technical equipment or software products and hardware and software infrastructure monitoring.
Oversee the design, creation, implementation, and update of the information systems and solve the issues with technical equipment.
Proactively analyze the alerts and system data and act accordingly, including documenting and reporting the issues.
Active participant in the teams that respond to alerts during incidents (phishing, ATP, DDOS, malware etc.) by helping with solving and attending the stages for improving efficiency.
Configuration settings for new suppliers, licensed and operators, marketing events, internal tools and games delivery.
Plan and determine the schedule / chronology for the internal configurations, as well as the step/ stages of the projects using appropriate tools.
Act as a contact between technical departments and the managers who develop the business strategy.

About You

Experience and understanding of customer care approach and technical support is recommended.
Good spoken and written English
Analytical approach to problem solving and ability to work as a reliable team member, self-driven.
Good understanding of important technologies, such as Firewalls, IDS / IPS, SIEM, monitor and prevent APT, endpoint protection.

What We’d Prefer

Technical University Degree.
Experience in technical support field, casino games and tools (JIRA, Confluence, ServiceDesk).

Diversity, Equity and Inclusion

We believe that a team of unique individuals creates a dynamic, modern and fun work environment. Whether language, location or life experience, IGT PlayDigital recognizes and celebrates differences between team members. Our colleagues enjoy inclusive engagement through our 7 global Employee Impact Groups; Women’s Inclusion Network (WIN), Advancing Cultural Education (ACE), PRIDE, NEXGEN, Wealth of Wisdom (WoW) and Superabilities at IGT. We’re also the three-time Top-Ranking Gaming Supplier in the All-In Diversity Project; a Best Place to Work according to the Human Rights Campaign and the Disability Equality Index; and the 2023 D&I Award winner at the Women in Gaming Diversity Awards-London.

Benefits and Culture

Vibrant and stimulating work environment within Class-A office space.
Opportunity to learn and further improve your skills.
Opportunity to develop a career within a stable environment.
Full-time/permanent employment and competitive salary.
Private health insurance for you and your family.
Flexible working hours including work from home and from office.

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IGT is committed to sustaining a workforce that reflects the diversity of the global customers and communities we serve, and to creating a fair and inclusive culture that enables all our employees to feel valued, respected and engaged. IGT is an equal opportunity employer. We provide equal opportunities without regard to race, color, religion, gender, sexual orientation, gender identity, gender expression, pregnancy, marital status, national origin, citizenship, covered veteran status, ancestry, age, physical or mental disability, medical condition, genetic information, or any other legally protected status in accordance with applicable local, state, federal laws or other laws. We thank all applicants for applying; however, only those selected to interview will be contacted.

IGT (NYSE: IGT) is the global leader in gaming. For more information, please visit www.igt.com.