Software Configuration Team Lead (Engagement Platform)

Role Overview

IGT Play Digital is looking for an experienced Software configuration Team Lead in Timisoara, to help us delivering our engagements tools to a global audience. This role focuses on managing an international team, planning, executing, testing and delivering all sorts of promotions to our customers.

 
You will work in a regulated industry, so attention to detail, a willingness to learn, and respect for rules are important. If you are energetic, passionate, and experienced, we would love to hear from you.
This position may be required to work evenings, weekends and other non-standard work hours as needed.

What You’ll Do

Plan, Oversee and guide the successful configuration of Engagement Platform products and promotions, ensuring timely execution across US, CA & EMEA markets.
Coordinate work allocation for the configuration team, balancing priorities across multiple operators and markets.
Define, implement, and enforce governance rules for configuration changes across all environments. Maintain up-to-date documentation for configuration procedures and create knowledge base articles to support ongoing training efforts.
Serve as the primary point of escalation for complex setup and configuration-related issues, working closely with Operations, Product, and Tech teams to resolve
Communications with Operators regarding the setup and configuration of Engagement Platform products and promotions in Stage and Production environments.
Liaise closely with the internal Product and Operations teams, providing regular updates on the status of Engagement Platform setups and adhering to established communication protocols.
Create and conduct training programs for team members, ensuring consistent understanding of tools, processes, and best practices.
Evaluate the impact of changes in configurations on live operations and ensure proactive risk mitigation.
Actively monitor and manage the queues and progress and success of live Engagement Platform products and promotions in the production environment.
Assist in identifying opportunities for automating repetitive configuration tasks and suggest process automation improvements.
Ensure adherence to all operational change management processes and procedures.
Identify and recommend strategic improvements to Engagement Platform configuration processes, tools, and service setups.
Plan and lead the training of team on new Engagement Platform products, tools, and services as needed.
Become a subject matter expert on the full suite of Engagement Platform products, tools, and services, providing insights for process enhancements and cross-team collaboration.
Mentor and guide the Configuration team, fostering skill development and knowledge-sharing.
Provide structured oversight for multiple configuration workstreams, ensuring alignment with operational goals and deadlines.
Proactively engage with stakeholders to identify and address challenges in the configuration process.

About You

Extensive knowledge and/or experience in the Digital Gaming sector.
Significant prior experience in technical product setup, configuration, and support, with evidence of leadership responsibilities.
Demonstrated ability to manage complex and simultaneous work streams with a structured approach.
Proven track record of delivering high-quality outcomes within tight deadlines.
Advanced problem-solving and analytical skills, with the ability to address escalated issues effectively.
Strong relationship-building skills with internal and external stakeholders.
Excellent written and verbal communication skills, including report writing and presentation abilities.
Excellent team player – ability to integrate to the team quickly, bringing a positive attitude and way of work
Technical university degree required.

Proficiency in Atlassian and Microsoft Products. Experience in a software development environment is preferred 

Self-driven, proactive and independent, taking ownership for delivering projects within timeline.

Benefits and Culture

Vibrant and stimulating work environment within Class-A office space.
Opportunity to learn and further improve your skills.
Opportunity to develop a career within a stable environment.
Full-time/permanent employment and competitive salary.
Private health insurance 

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