Software Configuration Specialist (iGaming)

Location:

Timisoara, RO, 300627 Bucharest, RO, 060574

Requisition ID: 15804

IGT (NYSE:IGT) is a global leader in gaming. We deliver entertaining and responsible gaming experiences for players across all channels and regulated segments, from Lotteries and Gaming Machines to Sports Betting and Digital. Leveraging a wealth of compelling content, substantial investment in innovation, player insights, operational expertise, and leading-edge technology, our solutions deliver unrivaled gaming experiences that engage players and drive growth. We have a well-established local presence and relationships with governments and regulators in more than 100 countries around the world, and create value by adhering to the highest standards of service, integrity, and responsibility. IGT has approximately 10,500 employees. For more information, please visit www.igt.com.

Role Overview

IGT PlayDigital RGS (Remote Game Server) Service Operations team is looking to recruit a Software Configuration Specialist. The successful candidate will join IGT’s Service Operations team and have responsibility for providing configuration to the North American RGS customer base. Coordination of operator needs, troubleshooting post-delivery of game and platform software releases, upgrades and fixes. Supporting our North American operator base and technology, you will work in close collaboration with cross-functional teams and operators to ensure the on-time delivery of planned product and game launches and to support new jurisdictional and operator launches.

What You’ll Do

•   Ensuring timely deployment of new game releases to relevant environments or escalation where deadlines are at risk
•   Accurate and timely configuration of new Games releases or changes to configuration
•   Accurate and timely configuration of new product features
•   Accurate and timely configuration of new operator set ups or change management
•   Accurate record keeping of all processed changes, including necessary peer reviews and management approvals for sensitive changes.
•   Makes recommendations for configuration related system changes and improvements
•   Assists with post release testing and escalation of where issues identified
•   Communicates impacts to customer configuration as required
•   Documents and communicates RGS changes to Operators, Customer Services and the RGS Support Operations team where relevant
•   Assists in documentation of configuration procedures for new product deliveries.
•   Creates and updates the knowledge base as required

First Year Goals

•   Demonstrate knowledge of the RGS back office and adherence to quality standards.
•   Be able to follow defined process and policies for configuration
•   Understand the RGS business model, release process and the importance of software configuration to the success of the business.
•   Understand casino game liability and how it is calculated
•   Demonstrate knowledge in operator configuration set up
•   Demonstrate knowledge of IGT’s promotional tools and how configuration effect the product

About You

•   Knowledge of digital casino game industry/terminology a distinct advantage.
•   Knowledge / experience operating in a highly regulated industry.
•   Technical University Degree.
•   Experience in technical support field, casino games and tools (JIRA, Confluence, ServiceDesk) and basic MS Excel skills.
•   Experience and understanding of customer care approach and technical support is recommended.
•   Highly attention to detail focused
•   Good spoken and written English
•   Analytical approach to problem solving and ability to work as a reliable team member, self-driven.

Diversity, Equity and Inclusion

We believe that a team of unique individuals creates a dynamic, modern and fun work environment. Whether language, location or life experience, IGT PlayDigital recognizes and celebrates differences between team members. Our colleagues enjoy inclusive engagement through our 7 global Employee Impact Groups; Women’s Inclusion Network (WIN), Advancing Cultural Education (ACE), PRIDE, NEXGEN, Wealth of Wisdom (WoW) and Superabilities at IGT. We’re also the three-time Top-Ranking Gaming Supplier in the All-In Diversity Project; a Best Place to Work according to the Human Rights Campaign and the Disability Equality Index; and the 2023 D&I Award winner at the Women in Gaming Diversity Awards-London.

Benefits and Culture

Vibrant and stimulating work environment within Class-A office space.
Opportunity to learn and further improve your skills.
Opportunity to develop a career within a stable environment.
Full-time/permanent employment and competitive salary.
Private health insurance for you and your family.
Flexible working hours including work from home and from office.

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IGT is committed to sustaining a workforce that reflects the diversity of the global customers and communities we serve, and to creating a fair and inclusive culture that enables all our employees to feel valued, respected and engaged. IGT is an equal opportunity employer. We provide equal opportunities without regard to race, color, religion, gender, sexual orientation, gender identity, gender expression, pregnancy, marital status, national origin, citizenship, covered veteran status, ancestry, age, physical or mental disability, medical condition, genetic information, or any other legally protected status in accordance with applicable local, state, federal laws or other laws. We thank all applicants for applying; however, only those selected to interview will be contacted.

IGT (NYSE: IGT) is the global leader in gaming. For more information, please visit www.igt.com.