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Technical Service Support Engineer



Requisition ID:  12304

IGT (NYSE:IGT) is a global leader in gaming. We deliver entertaining and responsible gaming experiences for players across all channels and regulated segments, from Lotteries and Gaming Machines to Sports Betting and Digital. Leveraging a wealth of compelling content, substantial investment in innovation, player insights, operational expertise, and leading-edge technology, our solutions deliver unrivaled gaming experiences that engage players and drive growth. We have a well-established local presence and relationships with governments and regulators in more than 100 countries around the world, and create value by adhering to the highest standards of service, integrity, and responsibility. IGT has approximately 10,500 employees. For more information, please visit


What will you do:


To further strengthen our Technical Services Department, we are now looking for a Technical Service Engineer based in Sofia, Bulgaria.

•    Installation, service and support of the IGT product line throughout the Bulgaria.
•    Potential for International travel in support of our growing business.
•    Provide guidance and training to our customers.
•    Take the lead with organisation and execution of installations, field service visits, conversions and upgrades.
•    Troubleshoot technical issues, from identification though root cause analysis both on site and via telephone, email, whats app etc.
•    Create and enhance positive customer relationships.
•    Provide technical support on internal projects.
•    Provide technical support to other team members and colleagues throughout IGT.


We are looking for a goal orientated, proactive individual with competencies and attributes in
the following areas:

•    Preferentially a minimum of 3 years technical experience in the casino industry is required.
•    Knowledge and experience of IGTs product line is preferred.
•    Knowledge and experience of Casino Management Systems.
•    Field Service experience in a similar or comparable business.
•    A relevant qualification in electrical, electronics, PC hardware or telecommunications or similar. 
•    A good working knowledge of MS office tools, Excel, Word, Visio.
•    Excellent organizational skills, a service minded team player that will fit in the informal but strong company culture.

To fit within our team you must have a responsible outlook, be comfortable taking initiative whilst retaining the team ethic and attituded to work within a dynamic and flexible organization.

We work in an international environment and we expect that you can express  yourself without limitations in both written and spoken English and Bulgarian.

A valid driving license is required.

References from your previous or current employer may be requested.

As the position may require International Travel, an E.U. passport is preferred but not essential.

Our Recruitment Process:


We aim to reply to all applicants within 2 weeks of receiving your application. Our interview process consists of several stages, each one allowing us to get to know you better, professionally and technically. 
The stages include:

-    CV review
-    Phone Screen with Talent Acquisition Partner
-    Technical interview for shortlisted candidates with Manager of Field Service

How long will the process take? Depends on number of applicants, usually 2 weeks for interview stage but we are available for additional questions or update on selection stage at any moment during process.





IGT is committed to sustaining a workforce that reflects the diversity of the global customers and communities we serve, and to creating a fair and inclusive culture that enables all our employees to feel valued, respected and engaged.  IGT is an equal opportunity employer. We provide equal opportunities without regard to race, color, religion, gender, sexual orientation, gender identity, gender expression, pregnancy, marital status, national origin, citizenship, covered veteran status, ancestry, age, physical or mental disability, medical condition, genetic information, or any other legally protected status in accordance with applicable local, state, federal laws or other laws. We thank all applicants for applying; however, only those selected to interview will be contacted.

IGT (NYSE: IGT) is the global leader in gaming.  For more information, please visit

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