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TeleComm Tech I (Tallahassee, FL)

Location: 

Tallahassee, FL, US, 32301

Requisition ID:  6922

IGT is the global leader in gaming. We enable players to experience their favorite games across all channels and regulated segments, from Gaming Machines to Lotteries to Interactive. We have a well-established local presence and relationships with governments and regulators in more than 100 countries around the world, and create value by adhering to the highest standards of service, integrity, and responsibility. IGT has over 12,000 employees.

SUMMARY

As part of the Lottery Data Center Operations, the TeleComm Tech is responsible for general technical support of the servers and communication systems. This person will support the Field Services and Data Center teams by providing reports, software updates, system status, troubleshooting, and end user support.

RESPONSIBILITIES

Customer Relationship

  • Provide a relentless commitment to meeting and exceeding customers’ expectations while also achieving the goal of reducing the risks and costs of providing services

  • Works to build an effective partnership with the customer on a daily basis

  • Listens to customers and asks the appropriate questions to determine their requirements

  • Adheres to service level agreements by following established SLA performance requirements

 

Technical

  • Entry level troubleshooting of network systems according to established procedures and using existing tools under supervision

  • Network monitoring by confirming tool set availability, using tools for verification of services, and detecting, reporting, escalating, tracking, and documenting anomalies according to established procedures

  • Accurately executes operational checklists to ensure that all maintenance activities, change requests, network system functionality, validation of network system locations/status, and internal/external customer requests are completed

  • Performs release management process and assigned network hardware/software release actions

  • Assists the systems team in planning efforts associated with network projects and releases

  • Supports local testing policies and procedures

  • Generate, create and update reports to support FSTs, management or The Lottery

  • Maintain, support, and update Lottery’s terminals by broadcasting new software or parameters

  • Work with the System Admin to maintain and keep in good health the status of the communication servers

  • Work with QA and Field Services making use of tools to support new terminal installations and software releases

  • Troubleshoot via phone and escalate accordingly

REQUIREMENTS

IGT Global Requirements

  • Follow all policies such as Code of Conduct, Confidentiality, Information Security, Environmental Compliance, etc

 

Education Required

  • High School Diploma or equivalent

 

Experience Required

  • 2+ years of dedicated technical support, helpdesk, I.T. or data center related job experience

 

Skills Required

  • Entry level knowledge of server administration, TeleComm systems, LAN/WAN technology, etc

  • Entry level knowledge of network equipment such as firewalls, switches, routers, etc.

  • Experienced in end user support, customer service, or tier 1 response role

  • Exceptional time management and organizational skills

  • Excellent written and verbal communication skills

  • Strong attention to detail and a commitment to quality

  • A high degree of professionalism and work ethic coupled with a sense of responsibility and integrity

  • Excellent interpersonal skills, dependability, and ability to communicate with all levels in the organization 

  • Ability to work under minimal supervision and tight time constraints

  • Ability to work independently, but also partner as a team player

  • Microsoft Office (Outlook, Word, Excel, Teams)

  • Must be able to effectively communicate with management level staff, suppliers, and customers

  • Must be able to effectively communicate one-on-one, via telephone, documents/forms, and email using 

  • Ability to work in fast-paced environment

 

Preferred Education, Experience or Skills

  • Associate’s Degree a plus but not required

  • Bachelor’s Degree a plus but not required

  • Industry specific I.T. related training or certifications a plus but not required

 

 

IGT is committed to sustaining a workforce that reflects the diversity of the global customers and communities we serve, creating a fair and inclusive culture that enables all our employees to feel valued, respected and engaged.  IGT is an equal opportunity employer. We provide equal opportunities without regard to sex, race, color, religion, age, national origin or ancestry, disability, veteran status, sexual orientation, genetic information, gender identity or expression, and any other personal attributes protected by federal, state, or other laws. We thank all applicants for applying; however, only those selected to interview will be contacted.
In addition to our competitive benefits package, we offer employees a 401(k) Savings Plan with Company contributions, tuition reimbursement, and free identity theft insurance.

 


Nearest Major Market: Tallahassee