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Computer Operator - Supervisor - Lottery Operations (Nashville, TN)


Nashville, TN, US, 37214

Requisition ID:  11551

IGT (NYSE:IGT) is a global leader in gaming. We deliver entertaining and responsible gaming experiences for players across all channels and regulated segments, from Lotteries and Gaming Machines to Sports Betting and Digital. Leveraging a wealth of compelling content, substantial investment in innovation, player insights, operational expertise, and leading-edge technology, our solutions deliver unrivaled gaming experiences that engage players and drive growth. We have a well-established local presence and relationships with governments and regulators in more than 100 countries around the world, and create value by adhering to the highest standards of service, integrity, and responsibility. IGT has approximately 10,500 employees. For more information, please visit


  • IGT employees receive the following employment benefits (all benefits mentioned are subject to policy and eligibility requirements):
  • $2500 Sign-On Bonus
  • Medical benefits day one of being an IGT employee
  • 12 paid holidays plus 2 floating holidays per year
  • 3 weeks of paid vacation per year, prorated first year
  • 401K with employer match and 100% vested day one
  • Company paid parental leave, life insurance, short term disability and long-term disability
  • Gym membership reimbursement, free identity theft protection, and tuition reimbursement


Responsible for assisting in the management of the day-to-day operation of the Control Room and its interactions with the lottery and vendors to ensure continuous system up-time and the highest level of operational efficiency.

  • Ensures control room operates in a continuous and trouble-free manner. Troubleshoots problems through shift leads and Computer Operators
  • Coordinates and schedules Computer Operators, directs work, and evaluates operational performance
  • Maintains inventory and orders supplies when necessary
  • Ensures performance plans, memos, and reports are distributed, understood, utilized and made available to all Computer Operators
  • Assists in revising or establishing new systems to improve productivity and computer efficiency. Develops procedures and control mechanisms to improve operations and reduce operational errors.
  • Interfaces daily with customers and vendors.
  • Monitors quality assurance and security of data.
  • Ensures daily production of systems to include software and hardware changes and serving as client liaison. Ability to define and perform verification that the test process has been performed correctly, analyze results and recommend test process improvements.
  • Monitors, tracks and manages the configuration, accessing delivery process of software coding for the lottery--including games, parameters, odds and claims.
  • Verifies and analyzes the accuracy and quality of the hardware and software products through maintenance, attention to detail and work environment. Provides recommendations to manager for systems needs and all external and internal factors related to the control room.
  • Performs additional duties and responsibilities as assigned.


Minimum Education:

  • Bachelor's Degree or equivalent

Years of Experience:

  • 2-4 years


  • Basic understanding of lottery operations including systems, sales, retailer network management, POS (including wagers, validations, messages), game features, procurement and administration. General lottery operations including sales, security, back-up and internal control systems, retailer networks, prize payouts and ticket distribution. Technical knowledge operating systems utilities used to diagnose and identify hardware and software problems and failures
  • Able to navigate through Unix/Linux/AIX/VMS/DOS and perform basic commands
  • Working knowledge of FTP/SFTP protocols
  • Comprehensive knowledge of Office suite and PC operating systems
  • Intermediate knowledge of Retailer POS, call center tools.

Keys to Success

• Building collaborative relationships
• Decision making
• Drive results
• Foster innovation
• Personal energy
• Self-leadership

IGT is committed to sustaining a workforce that reflects the diversity of the global customers and communities we serve, creating a fair and inclusive culture that enables all our employees to feel valued, respected and engaged.  IGT is an equal opportunity employer. We provide equal opportunities without regard to sex, race, color, religion, age, national origin or ancestry, disability, veteran status, sexual orientation, genetic information, gender identity or expression, and any other personal attributes protected by federal, state, or other laws. We thank all applicants for applying; however, only those selected to interview will be contacted.


At IGT, we consider a wide range of factors in determining compensation, including background, skills, experience, and work location. These factors can cause your compensation to vary. The estimated starting compensation range is $37,500 - $65,000. The actual pay offered may end up being higher or lower. The Company will comply with all local pay requirements and collective bargaining agreements, where applicable.


Base pay is only one part of our Total Rewards program.  Sales roles may be eligible for commission payments, while other roles are eligible for discretionary bonuses .  In addition, we offer employees a 401(k) Savings Plan with Company contributions, health, dental, and vision insurance, life, accident, and disability insurance, tuition reimbursement, paid time off, wellness programs, and identity theft insurance. Note: programs are subject to eligibility requirements.


IGT (NYSE: IGT) is the global leader in gaming. For more information, please visit

Nearest Major Market: Nashville

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