Product Trainer III

Location:

Singapore, SG, 486030

Requisition ID: 14251

IGT (NYSE:IGT) is a global leader in gaming. We deliver entertaining and responsible gaming experiences for players across all channels and regulated segments, from Lotteries and Gaming Machines to Sports Betting and Digital. Leveraging a wealth of compelling content, substantial investment in innovation, player insights, operational expertise, and leading-edge technology, our solutions deliver unrivaled gaming experiences that engage players and drive growth. We have a well-established local presence and relationships with governments and regulators in more than 100 countries around the world, and create value by adhering to the highest standards of service, integrity, and responsibility. IGT has approximately 10,500 employees. For more information, please visit www.igt.com.

Responsibilities

IGT is the world leader in the design, development and manufacture of gaming products and systems. IGT Asia is a dominant force across this region and we provide a range of gaming products, systems and services to the casino industry.

Currently we are searching for a Product Trainer to join our Singapore based team. The main objective of this role is to provides support and training for internal and external customers with regards to casino management systems and operations.

Roles & Responsibilities:
•         Undertake timely facilitation of internal and external training classes and forums both on and off-site.
•         Adhere to IGT ISO and internal process and procedures.
•         Focus on projects through entire life cycle – start up to completion.
•         Update and develop course work and associated support material.
•         Test new releases of software to ensure they meet market requirements.
•         Perform extensive analysis of casino business processes and operations for installation of new products as well as to support existing system installations.
•         Develop excellent working relationships with high-level casino personnel.
•   Work out a plan to demo and presentation of IGT products to customer.
•         Constantly update and maintain a high level of understanding of IGT system products and casino industry standards.

The ideal candidate will have a Degree in Computer Science or a related field or its equivalent combination of relevant education and experience.

Personal Competencies, Knowledges & Experience

•   Excellent communication skills with a high degree of confidence for problem resolution related to gaming systems and customer operational procedures.
•   Proficient in reading, writing and speaking of the English, additional language is preferred.
•   The ability to travel throughout Asia Region as and when required.
•   Highly self-motivated & willingness to learn and grow
•   Ability to work independently and collaboratively in a team environment
•   Ability to communicate highly technical and complex processes across complete client base, from novice to experienced.
•   Proven capacity to work well with a large team of support personnel across varying ranges of responsibilities.
•   Excellent attitude towards continuous learning and being responsible for managing own career.
•   Knowledge of analytics and basic of SQL query will be an added advantage.

Previous experience in the Casino or Gaming industry will be highly regarded.

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IGT is committed to sustaining a workforce that reflects the diversity of the global customers and communities we serve, creating a fair and inclusive culture that enables all our employees to feel valued, respected and engaged. IGT is an equal opportunity employer. We provide equal opportunities without regard to sex, race, color, religion, age, national origin or ancestry, disability, veteran status, sexual orientation, genetic information, gender identity or expression, marital or family status, and any other personal attributes protected by federal, provincial or other laws. We thank all applicants for applying; however, only those selected to interview will be contacted.

IGT (NYSE: IGT) is the global leader in gaming. For more information, please visit www.igt.com.