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Sales Coord I


Saint John, AG

Requisition ID:  11203

IGT (NYSE:IGT) is a global leader in gaming. We deliver entertaining and responsible gaming experiences for players across all channels and regulated segments, from Lotteries and Gaming Machines to Sports Betting and Digital. Leveraging a wealth of compelling content, substantial investment in innovation, player insights, operational expertise, and leading-edge technology, our solutions deliver unrivaled gaming experiences that engage players and drive growth. We have a well-established local presence and relationships with governments and regulators in more than 100 countries around the world, and create value by adhering to the highest standards of service, integrity, and responsibility. IGT has approximately 10,500 employees. For more information, please visit


Overall Objective and Purpose

Reporting to the Business Operations Supervisor, the Business Operations Coordinator will support the day-to-day administrative and operational functions of the assigned site and Lottery-managed retail store, ensuring business profitability, operational efficiencies and stakeholder engagement. The Business Operations Coordinator will be an ambassador for the company and will be expected to lead by example, modelling IGT values and reinforcing the company’s mission and vision for the attainment and alignment of business goals and objectives. 


• Coordinates the day-to-day operations and administrative responsibilities of the site, ensuring the business is operated efficiently, effectively and in compliance with company goals, policies, procedures, KPIs and budgets

• Liaises with internal and external stakeholders to ensure the timely delivery and execution of administrative and operational requirements to support the site, maintaining a high level of confidentiality, professionalism and approach that isdemonstrative of the IGT values

• Coordinates, executes and follows up on site activities, including but not limited to projects, initiatives, meetings, corporate functions, promotions, employee engagement activities, ASA and sponsored initiatives, general partnerships, retail stores activations, etc., ensuring delivery within deadline and budget

• Closely monitors, reports and recommends timely solutions to micro and macrodevelopments (including competitor activity) 

• Ensures company’s databases/ filing/ archiving systems are up-to-date and incompliance with company processes 

• Ensures business operates in compliance with Anti- Money Laundering regulations and escalates to management (as required)

• Prepares, coordinates and distributes internal and external reports, correspondence, policies, processes and other miscellaneous requirements  

• Assists in the management and reconciliation of site purchasing process (where applicable), including PR preparation and recording, invoice tracking, budget reconciliation 

• Management and tracking of various site inventory, including stationary, general housekeeping, kitchen and medical supplies, branded promotional items and giveaways etc.

• Collects, reviews, sorts, and distributes incoming and outgoing correspondence, packages, freight etc., including physical and electronic 

• Ensures the Lottery Managed Store is represented and functions as the model Lottery agent location, through proactive, sustained, consistent execution and delivery of industry best practices, backed by a high level of professionalism and customer first approach 

• Works alongside various departments and stakeholders to manage and minimize bad debts, AR issues and other risks to the business

• Recommends, coordinates, executes and reports on activities and initiatives to facilitate site goals, KPIs, sales and market growth including but not limited to games launches, promotions, events, research, etc.

• Responsible for the timely opening and closing of the Lottery Managed Store

• Facilitates the daily reconciliation and balancing of the Lottery Managed Store sales/ agent deposits/ other incomes

• Daily verification, recording and coordination of bank deposits

• Supports sales, prize processing, winner engagement, agent payment and other transactions at Lottery Managed Store (as required)

• Coordinates the successful execution of sales promotions and activities at Lottery Managed store and Lottery agent locations 

• Clearly demonstrates and communicates the company’s mission, vision, values, goals, objectives and targets

• Performs any additional duties and responsibilities as assigned

Position Requirements

• Complexity: Functions Responsible for or Influenced: High

• Diversity: Locations Responsible for or Influenced: Site​ 

• Typical Job Problems and Difficulties: Moderate

• Financial and Operational Accountability: High

General Requirements

• Exercises judgment in decisions made within generally defined practices and policies   

• Opportunity and consequence of typical errors (supervision)- Errors could negatively impact company and brand reputation / integrity; potential legal, regulatory and business (sales) impact.

• Frequency and complexity of internal business contacts- High

• Frequency and complexity of external business contacts- High

• Physical (% time: travel, operating machinery, environmental etc.) - N/A


• Minimum Education 

o Bachelor’s Degree in business preferred - sales/marketing or related field

• Years of Experience

o At least 2 years’ administrative experience, preferably in business / office / customer service environments

Other Skills

• The candidate must be able to work and live in Antigua

• Moderate Computer Literacy skills, with experience using MS Office programs (including but not limited to Outlook, Word, Excel)

• Highly professional attitude with strong communication skills (verbal, written)

• Creative, out of the box thinker, with a natural passion and drive for excellence 

• Self-motivated and able to drive results working collaboratively or independently with minimal supervision

• Keen attention to details and accepts ownership and accountability 

• Well organized with strong time management skills and keen attention to detail 

• Highly developed interpersonal skills with a positive attitude and proactive, solutions -focused approach

• Ability to provide support in a dynamic environment, maintaining professionalism under high pressure situations 

• Flexible to work extended hours based on business needs (evenings, weekends, public holidays)

Keys to Success

• Building collaborative relationships
• Decision making
• Drive results
• Foster innovation
• Personal energy
• Self-leadership





IGT is committed to sustaining a workforce that reflects the diversity of the global customers and communities we serve, and to creating a fair and inclusive culture that enables all our employees to feel valued, respected and engaged.  IGT is an equal opportunity employer. We provide equal opportunities without regard to race, color, religion, gender, sexual orientation, gender identity, gender expression, pregnancy, marital status, national origin, citizenship, covered veteran status, ancestry, age, physical or mental disability, medical condition, genetic information, or any other legally protected status in accordance with applicable local, state, federal laws or other laws. We thank all applicants for applying; however, only those selected to interview will be contacted.

IGT (NYSE: IGT) is the global leader in gaming.  For more information, please visit