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Technical Analyst

Location: 

Roma, IT, 00154

Requisition ID:  16341

IGT (NYSE:IGT) is a global leader in gaming. We deliver entertaining and responsible gaming experiences for players across all channels and regulated segments, from Lotteries and Gaming Machines to Sports Betting and Digital. We have a longstanding commitment to Responsible Gaming (RG) that is engrained within our core business and the products we offer to customers and players worldwideLeveraging a wealth of compelling content, substantial investment in innovation, player insights, operational expertise, and leading-edge technology, our solutions deliver unrivaled gaming experiences that engage players and drive growth. We have a well-established local presence and relationships with governments and regulators in more than 100 countries around the world, and create value by adhering to the highest standards of service, integrity, and responsibility. IGT has approximately 10,500 employees. For more information, please visit www.igt.com.

 

Responsabilities and Duties:

  • The Technical Analyst role plays an important part in the technical aspects of designing, testing, operating and troubleshooting IT systems.
  • Technical interface with the customer with focus on System Operations Support, Troubleshooting and Incident Management. 
  • For al these aspects, the Technical Analyst will work closely with the colleagues of the IGT VLT Technology Departments Quality Assurance (QA), SW Development, System Operations, System Engineering, Infrastructure/IT and Services teams.

Main activities:

  • Work closely with the Second Level Support (System Ops Support Team) for incident resolution.
  • Perform Ops Support tasks if applicable.
  • Support on Incidents root cause analysis.
  • Testing with the customer/local staff of releases for problems resolution.
  • Support to the Integration Engineer for Test and Production environments deployments, including any Hotfix deployment.
  • Management and Maintenance of the incident tickets using the proper tracking tools (Salesforce and Jira)
  • Provide technical inputs on Major Incidents Reports.
  • Coordinate with Infrastructure and Operations departments and maintain compliance to all regulations.
  • Support on training and documentation for new features introduced in the system.

Requirements:

  • Strong verbal and written communication skills in English
  • Availability for on-call duty
  • Knowledge of Cloud technologies.

Preferred:

  • Knowledge of Database Administration and SQL.
  • Knowledge of IBM DB2
  • Understanding of incident tracking systems (Salesforce and Jira are preferred)
  • Software Programming knowledge and experience (C/C++ and Java preferred)
  • Knowledge of Red Hat Linux, Windows (2008R2, 2012, 2016). 
  • Knowledge of Linux Scripting and Windows PowerShell.

Professional Experience/Seniority:

  • 3+ years working experience in a similar position (testing, operating, administering systems).

Qualification:

  • A degree in computer science or informatics or equivalent experience

Keys to Success

  • Building collaborative relationships
  • Decision making
  • Drive results
  • Foster innovation
  • Personal energy
  • Self-leadership

#LI-YG1

 

 

 

IGT is committed to sustaining a workforce that reflects the diversity of the global customers and communities we serve, and to creating a fair and inclusive culture that enables all our employees to feel valued, respected and engaged.  IGT is an equal opportunity employer. We provide equal opportunities without regard to race, color, religion, gender, sexual orientation, gender identity, gender expression, pregnancy, marital status, national origin, citizenship, covered veteran status, ancestry, age, physical or mental disability, medical condition, genetic information, or any other legally protected status in accordance with applicable local, state, federal laws or other laws. We thank all applicants for applying; however, only those selected to interview will be contacted.

 

All IGT employees have a role in information security. Annual training will be assigned and required as appropriate.

 

IGT (NYSE: IGT) is the global leader in gaming.  For more information, please visit www.igt.com.

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