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Field Service Tech II


Fredericksburg, VA, US, 22401

Requisition ID:  4413

IGT is the global leader in gaming. We enable players to experience their favorite games across all channels and regulated segments, from Gaming Machines to Lotteries to Interactive. We have a well-established local presence and relationships with governments and regulators in more than 100 countries around the world, and create value by adhering to the highest standards of service, integrity, and responsibility. IGT has over 12,000 employees.

Job Summary

Provides customer service and performs a variety of duties related to the installation, troubleshooting, maintenance, removal, and repair of Electronic Gaming or Lottery Devices and all related systems, equipment and signs.  


The Field Service Technician is responsible for maintaining and servicing IGT equipment at Retailer (customer) locations. Responds to dispatches and drives to customer locations within a specified "zone" to deliver supplies and to install, remove, or repair lottery equipment and communication devices.




•    Troubleshoot, maintain, install, remove, upgrade, convert and repair Electronic Gaming Devices and or Lottery Devices and all related systems, equipment and signs 
•    Accurately and timely open, track, report and close all assigned activity 
•    Provide excellent customer service
•    Identify non-compliance issues and report to Supervisor/Manager
•    Gather information, report, and escalate product concerns to Field Service Management 
•    Maintain all required inventory and process usage as required 
•    Work under limited supervision for assigned tasks but may require additional guidance as needed
•    Interface as needed with third-party providers to troubleshoot equipment issues 
•    Provide training on products to customers 
•    Skilled to mentor or train new hires on various aspects of the FST I position
•    Capable of leading smaller groups on small scale project work
•    Assist Field Service Manager and Supervisor with Field Service performance as requested




•    High School diploma or General Education Degree (GED)
•    Must be 21 years or older 
•    Must be willing to submit to and pass a background investigation, MVR as required, Fit for Duty test (varies by jurisdictions), and credit checks may be required (varies by jurisdictions)  
•    Must possess a valid driver’s license in the state in which the employee resides 
•    Must possess a clean driving record that meets the requirements within the Company’s Fleet Policy
•    At least (1) year experience in customer service related position and in a related field
•    Must be able to obtain and retain any licensing in applicable jurisdictions
•    Ability to work a flexible schedule including overtime, weekends, and holidays
•    Knowledge of Microsoft Word and Excel preferred
•    Requires minimum 1-2 years of related experience
•    Knowledge of various networking protocol preferred (TCPIP)
•    Intermediate understanding of Cell and/or satellite technology (dependent on install base)
•    Demonstrate understanding of Dispatch system
•    Ability to travel as needed (frequency varies by job market)
•    Excellent verbal and written skills in order to facilitate interaction with customers
•    Ability to climb, lift and carry up to fifty-two pounds (52 lbs) 
•    Must be able to climb ladders 
•    Must possess hearing and vision faculties sufficient to perform essential functions 
•    Ability to sit and drive or stand for prolonged periods of time when needed
•    Ability to work at heights or in close quarters when needed
•    Ability to work in inclement weather conditions when needed

Keys to Success

• Building collaborative relationships
• Decision making
• Drive results
• Foster innovation
• Personal energy
• Self-leadership





IGT is committed to sustaining a workforce that reflects the diversity of the global customers and communities we serve, creating a fair and inclusive culture that enables all our employees to feel valued, respected and engaged.  IGT is an equal opportunity employer. We provide equal opportunities without regard to sex, race, color, religion, age, national origin or ancestry, disability, veteran status, sexual orientation, genetic information, gender identity or expression, and any other personal attributes protected by federal, state, or other laws. We thank all applicants for applying; however, only those selected to interview will be contacted.
In addition to our competitive benefits package, we offer employees a 401(k) Savings Plan with Company contributions, tuition reimbursement, and free identity theft insurance.


Nearest Major Market: Washington DC