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Desktop Systems Specialist


Reno, NV, US, 89521

Requisition ID:  12363

IGT (NYSE:IGT) is a global leader in gaming. We deliver entertaining and responsible gaming experiences for players across all channels and regulated segments, from Lotteries and Gaming Machines to Sports Betting and Digital. Leveraging a wealth of compelling content, substantial investment in innovation, player insights, operational expertise, and leading-edge technology, our solutions deliver unrivaled gaming experiences that engage players and drive growth. We have a well-established local presence and relationships with governments and regulators in more than 100 countries around the world, and create value by adhering to the highest standards of service, integrity, and responsibility. IGT has approximately 10,500 employees. For more information, please visit

Overall Objective and Purpose


Imaging, installation and support of the hardware and software infrastructure, teleconferencing, mobile devices and peripherals. The position is full time on-site (no remote) and is located in Reno, NV.  The hours are Mon-Fri 8:00 AM to 5:00 PM.

Principle Duties and Responsibilities


  • Image microcomputers along with troubleshoot PC hardware/software issues.
  • Provides accurate, timely and creative solutions to end user computer and basic network problems to ensure client productivity.
  • Basic understanding of teleconferencing\video support including but not limited Microsoft Hubs, MS Teams, mobile applications.
  • Performs restorative and maintenance actions either remotely or at the clients’ locations to resolve problems using advanced troubleshooting and technical skills.
  • Perform adhoc analysis, schedules, reporting, and administrative tasks.
  • Additional duties and responsibilities as assigned.



  • Must be proficient in microcomputer based operating systems (Windows/Apple) and applications (particularly O365, Microsoft Excel, Outlook, Word, and PowerPoint). 
  • Knowledge of Active Directory/Azure User.
  • Basic knowledge of desktop support and micro operating systems
  • Must be able to lift 50 lbs
  • Experience installing desktops, laptops, able to move under and behind desks.
  • Must work well under pressure, SVP support.
  • Punctual, strong work ethic, positive attitude, organized, & has an intense desire to learn.

Keys to Success


  • Building collaborative relationships
  • Decision making
  • Drive results
  • Foster innovation
  • Personal energy
  • Self-leadership


IGT is committed to sustaining a workforce that reflects the diversity of the global customers and communities we serve, creating a fair and inclusive culture that enables all our employees to feel valued, respected and engaged.  IGT is an equal opportunity employer. We provide equal opportunities without regard to sex, race, color, religion, age, national origin or ancestry, disability, veteran status, sexual orientation, genetic information, gender identity or expression, and any other personal attributes protected by federal, state, or other laws. We thank all applicants for applying; however, only those selected to interview will be contacted.


At IGT, we consider a wide range of factors in determining compensation, including background, skills, experience, and work location. These factors can cause your compensation to vary. The estimated starting compensation range is $50,000 - $101,000. The actual pay offered may end up being higher or lower. The Company will comply with all local pay requirements and collective bargaining agreements, where applicable.


Base pay is only one part of our Total Rewards program.  Sales roles may be eligible for commission payments, while other roles are eligible for discretionary bonuses .  In addition, we offer employees a 401(k) Savings Plan with Company contributions, health, dental, and vision insurance, life, accident, and disability insurance, tuition reimbursement, paid time off, wellness programs, and identity theft insurance. Note: programs are subject to eligibility requirements.


IGT (NYSE: IGT) is the global leader in gaming. For more information, please visit

Nearest Major Market: Reno
Nearest Secondary Market: Tahoe