Cloud Operations Engineer II

Location:

Reno, NV, US, 89521 Reno, NV, US, 89521 Reno, NV, US, 89502 Reno, NV, US, 89521

Requisition ID: 16238

IGT (NYSE:IGT) is a global leader in gaming. We deliver entertaining and responsible gaming experiences for players across all channels and regulated segments, from Lotteries and Gaming Machines to Sports Betting and Digital. Leveraging a wealth of compelling content, substantial investment in innovation, player insights, operational expertise, and leading-edge technology, our solutions deliver unrivaled gaming experiences that engage players and drive growth. We have a well-established local presence and relationships with governments and regulators in more than 100 countries around the world, and create value by adhering to the highest standards of service, integrity, and responsibility. IGT has approximately 10,500 employees. For more information, please visit www.igt.com.

Summary

As a leader in the casino gaming industry, IGT is looking for a talented individual to take on a role of a Cloud Systems Engineer who is passionate about superior customer service focused on IGT’s next generation Cloud/WAN/LAN Managed Services. If you thrive on providing optimum levels of customer service while dealing with cutting edge technology, then this position is for you.

The Cloud Systems Engineer is responsible for the design and development of builds, scripts, installation procedures, and systems including source code control and issue tracking. Provide communication and collaboration between software development and infrastructure teams. As a member of the Cloud team, the System Engineer plays a key role in the success of IGT implementations. The role is responsible for end-to-end stability, performance, tuning of IGT applications stack in various cloud platforms (AWS/GCP/Azure).

Responsibilities

Experienced in working within Cloud platforms with a focus on availability, reliability, and automation.
Exposure or understanding of containerization platforms like Kubernetes and Docker
Contribute to the design and deployment of scalable, fault tolerant and high availability solutions.
Through the various delivery technologies, you will learn to integrate, test, and maintain IGT systems and associated applications.
As part of a well-established 24x7 global services team you will learn to maintain production infrastructures hosting IGT’s software across multiple platforms.
You will work closely with our customers to successfully diagnose, troubleshoot, and reproduce reported issue/problems within a lab environment to identify and implement solutions in production.
You will carry out activities related to new installations, maintenance, and long-term support of IGT’s gaming systems & software applications.
You will successfully establish and build relationships internally and externally.
You will be part of the team to exceed expectations for currently established SLA’s related to global systems engineering support.
You will be responsible for conforming to standardized process and procedures when operating remote connectivity solutions to provide real-time support on production solutions while complying with established rules and regulations.
Ability to stay current with existing and emerging technologies relevant to the business.
Ability to carry out activities related to new software installations, maintenance and upgrades associated with IGT Gaming Systems software.
Ability to produce, provide input in the definition or modification of current technical documentation and processes.
Ability to function in a high paced, high demand working environment.
Participate in the multiple service-oriented projects involving several major product lines and platforms.

Qualifications

Bachelor's degree or equivalent work experience
3-5 years of work experience in Systems Engineering, Cloud Platform Engineering, Quality Assurance, Database Administration, IT or related engineering support capacity
Proficiency in the integration, configuration, maintenance and administration of Linux and Microsoft Server infrastructure, operating systems, active directory, applications, and relational databases
Working knowledge of: Cloud Technologies (AWS, GCP, Azure, Private), Windows, and Linux
Proficient in scripting languages e.g., Terraform, Cloud Formation, Python, Power Shell, etc.
Windows Server 2016/2019/2022
Experience with SQL Server 2016/2019/2022 installation, configuration, and administration
Understanding of security and networking fundamentals (switching, routing, and firewalls) including simple network topology design
Strong proficiency in virtualization (VMware, HyperV, etc.)
Understanding of storage solution including (SAN, vSAN)
Experience with backup Solutions
Understanding of load balancing techniques (A10, F5, ELB, etc.)
Must have strong analytical and problem-solving skills
Strong verbal and written communication skills
Must be able to travel, mostly domestic, some international travel possible (no more than 25%)
Rotating on call schedule
Ability to pass a Background Security Investigation
Ability to Travel
Able to obtain a Gaming License
Valid driver license and clean driving record

Keys to Success

• Building collaborative relationships
• Decision making
• Drive results
• Foster innovation
• Personal energy
• Self-leadership

#LI-RG1

Required. IGT is committed to sustaining a workforce that reflects the diversity of the global customers and communities we serve, creating a fair and inclusive culture that enables all our employees to feel valued, respected and engaged.  IGT is an equal opportunity employer. We provide equal opportunities without regard to sex, race, color, religion, age, national origin or ancestry, disability, veteran status, sexual orientation, genetic information, gender identity or expression, and any other personal attributes protected by federal, state, or other laws. We thank all applicants for applying; however, only those selected to interview will be contacted.   At IGT, we consider a wide range of factors in determining compensation, including background, skills, experience, and work location. These factors can cause your compensation to vary. The estimated starting compensation range is $38,281 - $156,700. The actual pay offered may end up being higher or lower. The Company will comply with all local pay requirements and collective bargaining agreements, where applicable.   Base pay is only one part of our Total Rewards program.  Sales roles may be eligible for commission payments, while other roles are eligible for discretionary bonuses .  In addition, we offer employees a 401(k) Savings Plan with Company contributions, health, dental, and vision insurance, life, accident, and disability insurance, tuition reimbursement, paid time off, wellness programs, and identity theft insurance. Note: programs are subject to eligibility requirements.   All IGT employees have a role in information security. Annual training will be assigned and required as appropriate.   IGT (NYSE: IGT) is the global leader in gaming. For more information, please visit <a href="http://www.igt.com/">www.igt.com</a>.

IGT is committed to sustaining a workforce that reflects the diversity of the global customers and communities we serve, creating a fair and inclusive culture that enables all our employees to feel valued, respected and engaged. IGT is an equal opportunity employer. We provide equal opportunities without regard to sex, race, color, religion, age, national origin or ancestry, disability, veteran status, sexual orientation, genetic information, gender identity or expression, and any other personal attributes protected by federal, state, or other laws. We thank all applicants for applying; however, only those selected to interview will be contacted.

At IGT, we consider a wide range of factors in determining compensation, including background, skills, experience, and work location. These factors can cause your compensation to vary. The estimated starting compensation range is $50,482 - $115,000. The actual pay offered may end up being higher or lower. The Company will comply with all local pay requirements and collective bargaining agreements, where applicable.

Base pay is only one part of our Total Rewards program. Sales roles may be eligible for commission payments, while other roles are eligible for discretionary bonuses . In addition, we offer employees a 401(k) Savings Plan with Company contributions, health, dental, and vision insurance, life, accident, and disability insurance, tuition reimbursement, paid time off, wellness programs, and identity theft insurance. Note: programs are subject to eligibility requirements.

All IGT employees have a role in information security. Annual training will be assigned and required as appropriate.

IGT (NYSE: IGT) is the global leader in gaming. For more information, please visit www.igt.com.

Nearest Major Market: Reno
Nearest Secondary Market: Tahoe

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