Applications Engineer II

Location:

RI Statewide, RI, US

Requisition ID: 16297

IGT (NYSE:IGT) is a global leader in gaming. We deliver entertaining and responsible gaming experiences for players across all channels and regulated segments, from Lotteries and Gaming Machines to Sports Betting and Digital. Leveraging a wealth of compelling content, substantial investment in innovation, player insights, operational expertise, and leading-edge technology, our solutions deliver unrivaled gaming experiences that engage players and drive growth. We have a well-established local presence and relationships with governments and regulators in more than 100 countries around the world, and create value by adhering to the highest standards of service, integrity, and responsibility. IGT has approximately 10,500 employees. For more information, please visit www.igt.com.

Overview

An experienced Application Engineer that will be responsible for supporting and administering the resources of all contact center, field service, and repair utilities within our infrastructure. The ideal candidate will understand many of the following resources: administering, developing, configuring, and maintaining systems and communications, Windows OS, Linux OS, and will be able to develop numerous solutions to support industry standards using various techniques and procedures.

Candidate must live in or near Rhode Island. Position is remote.

IGT employees in this role receive the following (all benefits mentioned are subject to policy and eligibility requirements):

Medical, vision and dental benefits day one of being an IGT employee
12 paid holidays plus 2 floating holidays per year
3 weeks of paid vacation per year, prorated first year
401K with employer match and 100% vested day one
Company paid parental leave, life insurance, short term disability and long-term disability
Gym membership reimbursement, free identity theft protection, and tuition reimbursement

Responsibilities

Strong understanding of system infrastructure and technology
Strong understanding of React/JavaScript, NodeJS, MySQL, Express, and LogicApps Code viewer
5+ years of experience in system engineering support capacity
Experience configuring and managing cloud services
Maintaining current knowledge and understanding of system and security best practices to offer the best solutions and protection to company systems
Ability to document, track, and monitor various issues using applicable systems and tools
Coordinate with other teams or specialists to resolve an issue
Responsible for the resolution of escalated issues of higher difficulty
Ability to train, coach, or assist less experienced team members with various tasks, projects, or other matters that may be on going within the organization
Ability to work independently within established procedures associated with the specific job function
Ability to partake in a 24x7 rotation while supporting the various applications that are utilized within the department

Qualifications

Bachelor’s Degree in Computer Information Systems, Computer Science, or equivalent
In-depth understanding of cloud networking with AWS or Azure preferred
Low to Medium travel requirements globally
Strong interpersonal skills required to effectively communicate with team, users, and vendors
Passion for teamwork, continuing education, problem solving and exceptional customer service
Must be well spoken, outgoing, organized, detailed-orientated, dependable and flexible
Strong troubleshooting and critical thinking skills

Keys to Success

• Building collaborative relationships
• Decision making
• Drive results
• Foster innovation
• Personal energy
• Self-leadership

#LI-JM1

IGT is committed to sustaining a workforce that reflects the diversity of the global customers and communities we serve, creating a fair and inclusive culture that enables all our employees to feel valued, respected and engaged. IGT is an equal opportunity employer. We provide equal opportunities without regard to sex, race, color, religion, age, national origin or ancestry, disability, veteran status, sexual orientation, genetic information, gender identity or expression, and any other personal attributes protected by federal, state, or other laws. We thank all applicants for applying; however, only those selected to interview will be contacted.

At IGT, we consider a wide range of factors in determining compensation, including background, skills, experience, and work location. These factors can cause your compensation to vary. The estimated starting compensation range is $55,631 - $98,467. The actual pay offered may end up being higher or lower. The Company will comply with all local pay requirements and collective bargaining agreements, where applicable.

Base pay is only one part of our Total Rewards program. Sales roles may be eligible for commission payments, while other roles are eligible for discretionary bonuses . In addition, we offer employees a 401(k) Savings Plan with Company contributions, health, dental, and vision insurance, life, accident, and disability insurance, tuition reimbursement, paid time off, wellness programs, and identity theft insurance. Note: programs are subject to eligibility requirements.

All IGT employees have a role in information security. Annual training will be assigned and required as appropriate.

IGT (NYSE: IGT) is the global leader in gaming. For more information, please visit www.igt.com.