IT System Analyst

Location:

Pully, CH, 1009

Requisition ID: 12095

IGT (NYSE:IGT) is a global leader in gaming. We deliver entertaining and responsible gaming experiences for players across all channels and regulated segments, from Lotteries and Gaming Machines to Sports Betting and Digital. Leveraging a wealth of compelling content, substantial investment in innovation, player insights, operational expertise, and leading-edge technology, our solutions deliver unrivaled gaming experiences that engage players and drive growth. We have a well-established local presence and relationships with governments and regulators in more than 100 countries around the world, and create value by adhering to the highest standards of service, integrity, and responsibility. IGT has approximately 10,500 employees. For more information, please visit www.igt.com.

Role overview:

The IT SYSTEM ANALYST provides support for ongoing IT systems operations and projects, both to internal and external customers, supporting Quality Assurance as well as Customer Acceptance Testing and providing documentation.

The IT SYSTEM ANALSYT works within the business organization of IGT and has contacts with the delivery, project and IT operational teams.
He/she reports to the Account Delivery Manager who heads the business activities for LoRo.

Responsabilities:

Acting as key technical contact for our customer
Providing operations mentoring and support to customer's IT systems operations staff where required
Responding accordingly during system incidents and emergencies to minimize financial penalties
Incident management: investigate incidents in the production/test environments, write incident reports, work with remote support engineers
Making recommendations regarding improvements for existing IT systems, software, infrastructure, and procedures
Interface with the Services Project Managers and customer staff as appropriate during projects
Supporting QA and CAT phases of projects
Ensuring the SLA objectives for the services are attained month after month
Consulting with other team members (project management/services/support/customer care) to be sure mutual objectives are met

Professional experience/Seniority:

Minimum 4-5 years experiences
Hands-on experience with servers and tools, including:
Python, Bas, Jenkins, Docker, Kubernetes
Linux & Windows servers including simple administration
VMware ESXi
Cloud services such as Azure and AWS
Databases, Network
Proven record of accomplishment of successfully working in cross-functional teams and project delivery excellence
Experience in an agile environment

Requirements:

Excellent interpersonal skills at all levels, especially with clients
Good knowledge of IT delivery processes and IT service management (ITIL)
Ability to priorities multiple different tasks and execute to a high standard in a changing work environment
Works well and remains calm under pressure
Problem-solving attitude
Collaborative team spirit
Fluent in English, French desirable

Qualification:

BS degree required in Information Technology or related field

IGT is committed to sustaining a workforce that reflects the diversity of the global customers and communities we serve, and to creating a fair and inclusive culture that enables all our employees to feel valued, respected and engaged. IGT is an equal opportunity employer. We provide equal opportunities without regard to race, color, religion, gender, sexual orientation, gender identity, gender expression, pregnancy, marital status, national origin, citizenship, covered veteran status, ancestry, age, physical or mental disability, medical condition, genetic information, or any other legally protected status in accordance with applicable local, state, federal laws or other laws. We thank all applicants for applying; however, only those selected to interview will be contacted.

IGT (NYSE: IGT) is the global leader in gaming. For more information, please visit www.igt.com.