Temporary Technical Concierge

Location:

Providence, RI, US, 02903

Requisition ID: 16692

IGT (NYSE:IGT) is a global leader in gaming. We deliver entertaining and responsible gaming experiences for players across all channels and regulated segments, from Lotteries and Gaming Machines to Sports Betting and Digital. Leveraging a wealth of compelling content, substantial investment in innovation, player insights, operational expertise, and leading-edge technology, our solutions deliver unrivaled gaming experiences that engage players and drive growth. We have a well-established local presence and relationships with governments and regulators in more than 100 countries around the world, and create value by adhering to the highest standards of service, integrity, and responsibility. IGT has approximately 10,500 employees. For more information, please visit www.igt.com.

Overall Objective and Purpose

The Technical Concierge provides IT and Teleconferencing support for Senior Staff. Success will depend on the ability to provide expert level support, develop successful relationships, and deliver on promises. The person selected for this role will be the contact for any technical issues for Senior Executives and their Assistants. The position is full time and is located at the corporate building 10 Memorial Blvd, Providence, RI.

The Technical Concierge position is the Executive’s perspective into the IT organization making it paramount that they always demonstrate professionalism and excellent interpersonal communication skills, as their actions directly influence the perspective of IT from the Executive level.

Responsibilities

Ability to handle high stress situations involving problem diagnosis, business communication and issue resolution must be handled with determination, effectiveness, and grace.
Identify and implement continuous improvement with process/support issues.
Board room and meeting support onsite and offsite.
Must have a high sense of urgency and the ability to manage conflicting priorities effectively.
Attention to detail, strong written and oral communication skills.
Coordinates the installation, repair, and maintenance to building systems that AV systems depend upon, e.g. electrical, mechanical, IT and telephone networks.
Monitors and tracks ticketing system queue, closes-out assigned work requests promptly upon completion, including relevant information pertaining to work performed. Information includes but is not limited to: problems encountered, diagnosis, resolution, and additional work needed to complete task.

Qualifications

2 years' minimum experience in a corporate IT, with experience in audio-visual technologies including sound systems, tele and video conferencing.
Demonstrated experience in configuring and troubleshooting remote connectivity (VPN).
Advance knowledge of Microsoft operating system, Microsoft Office applications. Advanced knowledge of Apple operation systems and mobile devices iOS.
Advanced knowledge on hardware issues as related to laptops/desktops, tablets and other mobile devices.
Strong knowledge of AV meeting and collaboration support, to include, Microsoft Teams & Microsoft Hubs, Logitech Tap devices.
Advance knowledge of configuring and resolving print issues and teleconferencing equipment.
Punctual, strong work ethic, positive attitude, organized, & has an intense desire to learn.
Ability to travel as needed.
Ability to provide 24x7x365 support

Keys to Success

Building collaborative relationships
Decision making
Drive results
Foster innovation
Personal energy
Self-leadership

#LI-DAK

IGT is committed to sustaining a workforce that reflects the diversity of the global customers and communities we serve, creating a fair and inclusive culture that enables all our employees to feel valued, respected and engaged. IGT is an equal opportunity employer. We provide equal opportunities without regard to sex, race, color, religion, age, national origin or ancestry, disability, veteran status, sexual orientation, genetic information, gender identity or expression, and any other personal attributes protected by federal, state, or other laws. We thank all applicants for applying; however, only those selected to interview will be contacted.

At IGT, we consider a wide range of factors in determining compensation, including background, skills, experience, and work location. These factors can cause your compensation to vary. The estimated starting compensation range is $$59,795 - $122,400. The actual pay offered may end up being higher or lower. The Company will comply with all local pay requirements and collective bargaining agreements, where applicable.

Base pay is only one part of our Total Rewards program. Sales roles may be eligible for commission payments, while other roles are eligible for discretionary bonuses . In addition, we offer employees a 401(k) Savings Plan with Company contributions, health, dental, and vision insurance, life, accident, and disability insurance, tuition reimbursement, paid time off, wellness programs, and identity theft insurance. Note: programs are subject to eligibility requirements.

All IGT employees have a role in information security. Annual training will be assigned and required as appropriate.

IGT (NYSE: IGT) is the global leader in gaming. For more information, please visit www.igt.com.

Nearest Major Market: Providence
Nearest Secondary Market: Rhode Island

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