Human Resources Coordinator

Responsibilities

Global People Services Representative is a primary point of contact for employees and managers to answer general HR questions and administer Leaves of Absence processes. This role also provides support, through our regionalized Global People Services model, to Business Partners and Centers of Expertise (COE) through a variety of standardized and operational processes, to provide a shared administrative support resource from a centralized services perspective.

Responsibilities

• Serving as the subject matter expect for administering the U.S. and Canada Leave of Absence programs and processes:
  • Works with IGT's third-party Leave of Absence administrators for a strong working partnership
  • Coordinates pay with company-paid sick/ short term disability, state disability programs and other disability plans and works cross-functionally with Payroll to ensure employees are paid correctly
  • Ensures that HIPAA and Employee Privacy guidelines are closely monitored and effectively executed
  • Serves as the primary point of contact for HR Leaders to proactively educate and support them in the absence management and administration processes
• Handling and coordination of all aspects of the employee life cycle such as hiring, terminations, pay changes, county transfers, etc. 
• Performing transactions in various HR systems: SuccessFactors, benefits platforms, etc. 
• Maintaining employee documentation as required, such as personnel files, state reports, confirmation of employment eligibility, etc. 
• Answering employee and manager inquiries via case management tool, emails, walk-ins, or calls and processing requests following the required guidelines 
• Educating employees and managers of services available to them and encouraging use of self-service tools such as chat bot, case/knowledge management and other systems
• Adhering to metrics and Service Level Agreements (SLAs) where applicable
• Administer the benefit programs 
• Compliance processing (such as internal audit requests, I-9, etc.)
• Participate in ad-hoc projects as and when required

Qualifications

• Associate’s degree in Business Administration, Human Resources, or related field (Bachelor’s degree preferred)
• 3 + years of related experience in Human Resources or HR Shared Services
• U.S. LOA administration experience is required
• Knowledge of regulatory and compliance requirements impacting absences – including disability and discrimination laws – and ensure compliance with all relevant laws, regulations, policies, and other government requirements and standards (FMLA, ADAAA, USERRA, Pregnancy Discrimination Act, etc.)
• Technical proficiency in Microsoft Office Suite – Outlook, Word, Excel, and PowerPoint

Critical knowledge and competencies required:

• Strong communication skills, with an emphasis on tact and diplomacy. This includes the ability to speak and write clearly to deliver customer service excellence – over the phone, through e-mail, or in all other interactions
• Ability to hold self and others accountable to meet commitments, consistently delivering results within required timelines and expectations
• Build strong customer focus, delivering solutions with our employees in mind
• Ability to work independently and function well in a team and matrix structure
• Work collaboratively with others, creating partnerships with management, colleagues, and the rest of the HR function
• Strong organizational skills, with the ability to handle numerous projects simultaneously, while maintaining high accuracy and attention to detail
• Treat highly confidential information with utmost integrity
   

Keys to Success

• Building collaborative relationships
• Decision making
• Drive results
• Foster innovation
• Personal energy
• Self-leadership

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