Field Service Technician I

Location:

Port of Spain, TT, __

Requisition ID: 14504

IGT (NYSE:IGT) is a global leader in gaming. We deliver entertaining and responsible gaming experiences for players across all channels and regulated segments, from Lotteries and Gaming Machines to Sports Betting and Digital. Leveraging a wealth of compelling content, substantial investment in innovation, player insights, operational expertise, and leading-edge technology, our solutions deliver unrivaled gaming experiences that engage players and drive growth. We have a well-established local presence and relationships with governments and regulators in more than 100 countries around the world, and create value by adhering to the highest standards of service, integrity, and responsibility. IGT has approximately 10,500 employees. For more information, please visit www.igt.com.

Responsibilities

Properly maintains and services IGT equipment at Retailer (Customer) locations. Responds to dispatches for resolution of Retailer issues, maintains, installs, removes and or repairs lottery equipment.

Responsible for transporting, installing, and maintaining IGT equipment, replacement parts, tools, and other equipment in an organized and structured manner. Equipment installation may include (although is not limited to), Gemini's, Monitors, external antennas, Altura terminals, TSP's, printers and any other equipment identified for installation by IGT.

Promptly remove all IGT equipment at retailer locations that have been identified for de-installation by the Field Services Supervisor.

Full utilization of Cadence application for internal processes set by the department.

Adhere to IGT's vehicle policy regarding the use and maintenance of the company vehicle; this includes performing scheduled preventative maintenance activities.

Troubleshooting to restore malfunctioning equipment to working order in the field. This may include swapping failed equipment, cleaning and/or repairing the malfunctioning component.

Completion of scheduled Preventative Maintenance as per assigned Key Performance Indicators.

Effectively and efficiently communicating with Hotline personnel, to provide feedback on completed visits based on dispatches and accurately reporting activity, arrival and departure times and problems, details, and resolutions of failures to the Helpdesk.

Maintain in the vehicle an adequate inventory of equipment to replace malfunctioning ones on the field and to support with installations.

Completion of all documentation for equipment being returned to the depot for repairs.

Support with ad hoc projects as it relates to the Field Service Department.

Performs additional duties and responsibilities as assigned.

Qualifications

Certification in Electricals/Electronics or Telecommunications field.

Experience

Experience in this field of operation

Essential requirements

Owner of a valid driver’s permit.

Experience with electronics and electro-mechanical devices required.

Keys to Success

Speaks clearly and concisely, well understood

Ability to work independently

Solutions oriented

Effective business writing skills, including reports, procedures, and letters.

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IGT is committed to sustaining a workforce that reflects the diversity of the global customers and communities we serve, and to creating a fair and inclusive culture that enables all our employees to feel valued, respected and engaged. IGT is an equal opportunity employer. We provide equal opportunities without regard to race, color, religion, gender, sexual orientation, gender identity, gender expression, pregnancy, marital status, national origin, citizenship, covered veteran status, ancestry, age, physical or mental disability, medical condition, genetic information, or any other legally protected status in accordance with applicable local, state, federal laws or other laws. We thank all applicants for applying; however, only those selected to interview will be contacted.

IGT (NYSE: IGT) is the global leader in gaming. For more information, please visit www.igt.com.