Data Center Supervisor

Location:

OH Statewide, OH, US

Requisition ID: 15690

IGT (NYSE:IGT) is a global leader in gaming. We deliver entertaining and responsible gaming experiences for players across all channels and regulated segments, from Lotteries and Gaming Machines to Sports Betting and Digital. Leveraging a wealth of compelling content, substantial investment in innovation, player insights, operational expertise, and leading-edge technology, our solutions deliver unrivaled gaming experiences that engage players and drive growth. We have a well-established local presence and relationships with governments and regulators in more than 100 countries around the world, and create value by adhering to the highest standards of service, integrity, and responsibility. IGT has approximately 10,500 employees. For more information, please visit www.igt.com.

Overview

Responsible for assisting in the management of the day-to-day operation of the Control Room and its interactions with the lottery and vendors to ensure continuous system up-time and the highest level of operational efficiency.

On-site position- Must be in a commutable distance to Independence, OH.

Responsibilities

Ensures control room operates in a continuous and trouble free manner. Troubleshoots problems through shift leads and Computer Operators
Coordinates and schedules Computer Operators, directs work, and evaluates operational performance
Maintains inventory and orders supplies when necessary
Ensures performance plans, memos, and reports are distributed, understood, utilized and made available to all Computer Operators
Assists in revising or establishing new systems to improve productivity and computer efficiency.
Develops procedures and control mechanisms to improve operations and reduce operational errors.
Interfaces daily with customers and vendors
Monitors quality assurance and security of data
Ensures daily production of systems to include software and hardware changes and serving as client liaison.
Ability to define and perform verification that the test process has been performed correctly, analyze results and recommend test process improvements.
Monitors, tracks and manages the configuration, accessing delivery process of software coding for the lottery—including games, parameters, odds and claims.
Verifies and analyzes the accuracy and quality of the hardware and software products through maintenance, attention to detail and work environment. Provides recommendations to manager for systems needs and all external and internal factors related to the control room.
Performs additional duties and responsibilities as assigned.

Qualifications

2-4 years’ experience
1-2 experience in leading/supervising employees
Excellent verbal and written skills
Excellent interpersonal skills
Technical proficiency
Ability to troubleshoot and diagnose problems/issues
Sound judgement skills
Ability to effectively listen
Detail oriented and strong organizational skills
Ability to work/lead various shift schedules

Keys to Success

• Building collaborative relationships
• Decision making
• Drive results
• Foster innovation
• Personal energy
• Self-leadership

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IGT is committed to sustaining a workforce that reflects the diversity of the global customers and communities we serve, creating a fair and inclusive culture that enables all our employees to feel valued, respected and engaged. IGT is an equal opportunity employer. We provide equal opportunities without regard to sex, race, color, religion, age, national origin or ancestry, disability, veteran status, sexual orientation, genetic information, gender identity or expression, and any other personal attributes protected by federal, state, or other laws. We thank all applicants for applying; however, only those selected to interview will be contacted.

At IGT, we consider a wide range of factors in determining compensation, including background, skills, experience, and work location. These factors can cause your compensation to vary. The estimated starting compensation range is $69,918 - $86,020. The actual pay offered may end up being higher or lower. The Company will comply with all local pay requirements and collective bargaining agreements, where applicable.

Base pay is only one part of our Total Rewards program. Sales roles may be eligible for commission payments, while other roles are eligible for discretionary bonuses . In addition, we offer employees a 401(k) Savings Plan with Company contributions, health, dental, and vision insurance, life, accident, and disability insurance, tuition reimbursement, paid time off, wellness programs, and identity theft insurance. Note: programs are subject to eligibility requirements.

IGT (NYSE: IGT) is the global leader in gaming. For more information, please visit www.igt.com.