Field Service Technician

Location:

NY Statewide, NY, US

Requisition ID: 14550

IGT (NYSE:IGT) is a global leader in gaming. We deliver entertaining and responsible gaming experiences for players across all channels and regulated segments, from Lotteries and Gaming Machines to Sports Betting and Digital. Leveraging a wealth of compelling content, substantial investment in innovation, player insights, operational expertise, and leading-edge technology, our solutions deliver unrivaled gaming experiences that engage players and drive growth. We have a well-established local presence and relationships with governments and regulators in more than 100 countries around the world, and create value by adhering to the highest standards of service, integrity, and responsibility. IGT has approximately 10,500 employees. For more information, please visit www.igt.com.

Summary

Join the WINNING TEAM at IGT Global!

IGT is seeking a Field Services Technician in the area of Newburgh and Poughkeepsie, NY. Responding to dispatches and drives to customer locations within a specified "zone" to deliver supplies and to install, remove, or repair lottery equipment and communication devices.

IGT employees receive the following employment benefits (all benefits mentioned are subject to policy and eligibility requirements):

Company vehicle to take home for work use only (Field Services only)
Medical benefits day one of being an IGT employee
12 paid holidays plus 2 floating holidays per year
3 weeks of paid vacation per year, prorated first year
401K with employer match and 100% vested day one
Company paid parental leave, life insurance, short term disability and long-term disability
Gym membership reimbursement, free identity theft protection, and tuition reimbursement

Responsibilities

Responsible for transporting, installing (if applicable), and maintaining IGT equipment, replacement parts, tools, and other equipment in an organized and structured manner.
Attend driver training and follow IGT vehicle policy regarding the use and maintenance of the company vehicle.
Maintain equipment to promote continuous operation of IGT equipment.
Troubleshoot to restore malfunctioning equipment to working order in the field. This may include swapping failed equipment, cleaning and/or minor adjusting of the malfunctioning component.
Communicate effectively and efficiently with Dispatchers. Accurately report activity, arrival and departure times and problems, details, and resolutions of failures to Dispatch.
Deliver marketing supplies and consumable parts such as paper, ribbons, bet slips, etc. and track inventory of these items.
Deliver basic training to new Retailers or refresher/remedial training to Retailers who may be performing procedures incorrectly, such as changing paper and ribbon.
Complete basic forms for reporting activities, equipment problems, recommendations for improvements to procedures, etc.

Qualifications

Education Required

High School Diploma or equivalent required.
Technical or I.T. related training or education is a plus.

Experience Required

2+ years of electronics, repair, field, or related industry experience.

Skills Required

Must be computer literate and have documented technical experience.
Knowledge and understanding of AC/DC fundamentals.
Knowledge of tools and experience using the tools is required.
Ability, flexibility, and willingness to work varied shifts, overtime, and travel to client sites as needed.
Must be able to lift 50 pounds and able to stand a full shift.
Ability to follow policies, procedures, and safety guidelines.
Must be able to adapt to various jurisdictions and interface with compliance officers.

Keys to Success

Building collaborative relationships
Decision making
Drive results
Foster innovation
Personal energy
Self-leadership

#LI-DAK

IGT is committed to sustaining a workforce that reflects the diversity of the global customers and communities we serve, creating a fair and inclusive culture that enables all our employees to feel valued, respected and engaged. IGT is an equal opportunity employer. We provide equal opportunities without regard to sex, race, color, religion, age, national origin or ancestry, disability, veteran status, sexual orientation, genetic information, gender identity or expression, and any other personal attributes protected by federal, state, or other laws. We thank all applicants for applying; however, only those selected to interview will be contacted.

At IGT, we consider a wide range of factors in determining compensation, including background, skills, experience, and work location. These factors can cause your compensation to vary. The estimated starting compensation range is $33,200 - $45,800. The actual pay offered may end up being higher or lower. The Company will comply with all local pay requirements and collective bargaining agreements, where applicable.

Base pay is only one part of our Total Rewards program. Sales roles may be eligible for commission payments, while other roles are eligible for discretionary bonuses . In addition, we offer employees a 401(k) Savings Plan with Company contributions, health, dental, and vision insurance, life, accident, and disability insurance, tuition reimbursement, paid time off, wellness programs, and identity theft insurance. Note: programs are subject to eligibility requirements.

IGT (NYSE: IGT) is the global leader in gaming. For more information, please visit www.igt.com.