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IT System Engineer

Location: 

Muenster, DE, 48151

Requisition ID:  9351

IGT (NYSE:IGT) is a global leader in gaming. We deliver entertaining and responsible gaming experiences for players across all channels and regulated segments, from Lotteries and Gaming Machines to Sports Betting and Digital. Leveraging a wealth of compelling content, substantial investment in innovation, player insights, operational expertise, and leading-edge technology, our solutions deliver unrivaled gaming experiences that engage players and drive growth. We have a well-established local presence and relationships with governments and regulators in more than 100 countries around the world, and create value by adhering to the highest standards of service, integrity, and responsibility. IGT has approximately 10,500 employees. For more information, please visit www.igt.com.

 

Responsibilities

  • Providing operations mentoring and support to customer's operations staff
  • Provide first and second level operations support for customer production and test environments
  • Willingness to participate in the team's 24/7 hour on-call schedule. Reliable handling of system emergencies to minimize financial penalties
  • Investigating incidents in the production environment, developing incident reports and other follow-up items to the customer base, working mainly with remote engineers
  • Making recommendations regarding improvements for operating systems, software, infrastructure and procedures
  • Providing and verifying Computer Operations documentation and checklists
  • Interface with Services Project Managers, Account Managers and customer staff as appropriate during projects
  • Providing support to QA and CAT phases of projects
  • On-site visits and participation in customer technical meetings (approx. 10% travel)
  • Translating communication between internal and external parties (English- German).

Qualifications

  • Education in Computer Science (Technical high school or equivalent degree i.e. Bachelor)
  • 2-3 years’ experience in operation services and a good track record of customer support experience
  • Knowledge of databases, system security and troubleshooting. Good experience with Linux required.
  • Knowledge of ITIL practices is a plus
  • Strong German and English communication skills (both in writing and orally)
  • Being flexible, a team player, taking initiatives and being stress resistant
  • Capable of prioritizing tasks and managing constant changes as well as multiple different tasks
  • Being able to work with remote teams

#LI-SK1

Keys to Success

• Building collaborative relationships
• Decision making
• Drive results
• Foster innovation
• Personal energy
• Self-leadership

 

 

IGT is committed to sustaining a workforce that reflects the diversity of the global customers and communities we serve, and to creating a fair and inclusive culture that enables all our employees to feel valued, respected and engaged.  IGT is an equal opportunity employer. We provide equal opportunities without regard to race, color, religion, gender, sexual orientation, gender identity, gender expression, pregnancy, marital status, national origin, citizenship, covered veteran status, ancestry, age, physical or mental disability, medical condition, genetic information, or any other legally protected status in accordance with applicable local, state, federal laws or other laws. We thank all applicants for applying; however, only those selected to interview will be contacted.


IGT (NYSE: IGT) is the global leader in gaming.  For more information, please visit www.igt.com.