Share this Job

Systems Engineer III

Location: 

Melbourne, VIC, AU, 3168

Requisition ID:  9034

IGT (NYSE:IGT) is a global leader in gaming. We deliver entertaining and responsible gaming experiences for players across all channels and regulated segments, from Lotteries and Gaming Machines to Sports Betting and Digital. Leveraging a wealth of compelling content, substantial investment in innovation, player insights, operational expertise, and leading-edge technology, our solutions deliver unrivaled gaming experiences that engage players and drive growth. We have a well-established local presence and relationships with governments and regulators in more than 100 countries around the world, and create value by adhering to the highest standards of service, integrity, and responsibility. IGT has approximately 10,500 employees. For more information, please visit www.igt.com.

 

Responsibilities

Reporting to the Senior Manager – Systems Strategy and Support, the Systems Engineer III are responsible for providing technical support to APAC systems customers with the resolution of support incidents and service request tickets. Acting as an overflow for the APAC Casino System Deliveries team, this role may be required to assist project teams with the delivery of system installations and/or upgrades remotely. The role will also act as a technical escalation point internally for the APAC Casino Systems delivery teams and APAC support teams as required.

This role and its team interact with IGT Advantage and IGT Advantage Club customers on a daily basis, providing high quality and friendly service to ensure these licensed operates can continue to effectively operate their business and provide their players with world class service.

This role is responsible for the following tasks:

•    Managing and resolving customer support tickets and requests for Advantage and Advantage Club systems
•    Custom Reports, customized solutions for Advantage and Advantage Club
•    Applying service releases, system upgrades and assisting customers with the management and maintenance of their systems
•    Working collaboratively with teams throughout the APAC region to enhance the customer experience when interacting with IGT
•    Assist the APAC Casino Systems Delivery teams with the implementation of new installs or upgrades as an escalation point and support as required
•    Training on any new product as required

Essential Technical Competencies

Knowledge and experience of the following technologies:

  • SQL Server: SQL Server 2008 and above – in-depth exposure to T-SQL, stored procedures, SQL functions, system administration, query optimization / tuning and troubleshooting performance issues. SQL Server Reporting Services 2012 and above
  • Storage: Including SAN, vSAN and backup solutions such as VEEAM, Unitrends and NAS backups
  • Virtualisation: Hypervisors including Microsoft’s Hyper-V and VMWare’s ESXi, replication, V-Motion, Fault Tolerance, High Availability. Experience provisioning, configuring and troubleshooting Windows Server 2012 and above
  • Infrastructure: Provisioning and installation of servers in dedicated server rooms, racking and stacking. Deploying images, configuration of iDRAC, BIOS and other related tasks.

Desirables Technical Competencies

  • Active Directory: Experience with administering a domain environment including creation of Group Policy Objects, LDAP authentication, adding and removing objects from a domain
  • Message Bus: RabbitMQ and Redis including HAProxy, writing producer and consumer queues and data persistence.
  • Programming Languages: C, C++, C#, Java - the ability to read and understand
  • APIs: RESTful APIs, Web Socket Subscriptions with JSON payloads. Soap XML based APIs in a .NET environment – ability to read, understand and troubleshoot
  • Docker: Experience deploying and supporting docker containers in a Linux environment
  • HTML5 and CSS3 and web-app experience
  • PowerShell v5 and above

 

#LI-CS2

 

 

IGT is committed to sustaining a workforce that reflects the diversity of the global customers and communities we serve, creating a fair and inclusive culture that enables all our employees to feel valued, respected and engaged.  IGT is an equal opportunity employer. We provide equal opportunities without regard to sex, race, color, religion, age, national origin or ancestry, disability, veteran status, sexual orientation, genetic information, gender identity or expression, marital or family status, and any other personal attributes protected by federal, provincial or other laws. We thank all applicants for applying; however, only those selected to interview will be contacted.

IGT (NYSE: IGT) is the global leader in gaming.  For more information, please visit www.igt.com.