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Telesales Rep II - Lottery (Madison, WI)


Madison, WI, US, 53718

Requisition ID:  12039

IGT (NYSE:IGT) is a global leader in gaming. We deliver entertaining and responsible gaming experiences for players across all channels and regulated segments, from Lotteries and Gaming Machines to Sports Betting and Digital. Leveraging a wealth of compelling content, substantial investment in innovation, player insights, operational expertise, and leading-edge technology, our solutions deliver unrivaled gaming experiences that engage players and drive growth. We have a well-established local presence and relationships with governments and regulators in more than 100 countries around the world, and create value by adhering to the highest standards of service, integrity, and responsibility. IGT has approximately 10,500 employees. For more information, please visit


Responsible for performing all assigned duties related to the completion of a daily call file. Create positive relations, promote strong customer service, and to provide information necessary to allow retailers to properly manage their on-hand inventory of Instant Lottery Tickets.

  • Manages call file. Contacts Lottery retailers bi-weekly to promote new products, place orders, and provide premium customer service.
  • Maintains daily computerized customer records of all phone contacts and brief description of daily business transactions.
  • Is prepared at all times to answer inbound calls in addition to managing outbound call file.
  • Assists Lottery field sales staff as a direct liaison to their retailers and provide feedback where necessary.
  • Develop a full understanding of the current mix of available instant ticket games available.
  • Reviews and processes incoming ticket orders received from both lottery sales representatives and retailers.
  • Monitors and tracks sales levels in order to better service assigned retailers.
  • Provides support for key accounts and coordinates changes necessary to implement changes of ownership.
  • Provides information to retailers on upcoming lottery promotions and contests.
  • Educates retailers on instant ticket policies and procedures.
  • Works with retailers in troubleshooting and correcting incorrect shipment of orders.
  • Performs additional duties as assigned.


Minimum Education:

  • High School Diploma
  • Associates Degree preferred.

Years of Experience:

  • 2 years of work experience preferably in a customer service role


  • Proficiency in Microsoft Office Applications
  • Professional phone etiquette

Keys to Success

• Building collaborative relationships
• Decision making
• Drive results
• Foster innovation
• Personal energy
• Self-leadership

IGT is committed to sustaining a workforce that reflects the diversity of the global customers and communities we serve, creating a fair and inclusive culture that enables all our employees to feel valued, respected and engaged.  IGT is an equal opportunity employer. We provide equal opportunities without regard to sex, race, color, religion, age, national origin or ancestry, disability, veteran status, sexual orientation, genetic information, gender identity or expression, and any other personal attributes protected by federal, state, or other laws. We thank all applicants for applying; however, only those selected to interview will be contacted.


At IGT, we consider a wide range of factors in determining compensation, including background, skills, experience, and work location. These factors can cause your compensation to vary. The estimated starting compensation range is $_30,100_____ - $_64,500______. The actual pay offered may end up being higher or lower. The Company will comply with all local pay requirements and collective bargaining agreements, where applicable.


Base pay is only one part of our Total Rewards program.  Sales roles may be eligible for commission payments, while other roles are eligible for discretionary bonuses .  In addition, we offer employees a 401(k) Savings Plan with Company contributions, health, dental, and vision insurance, life, accident, and disability insurance, tuition reimbursement, paid time off, wellness programs, and identity theft insurance. Note: programs are subject to eligibility requirements.


IGT (NYSE: IGT) is the global leader in gaming. For more information, please visit

Nearest Major Market: Madison